Business
LivePerson Announces Event-driven Orchestration Partnership with Coral Active
LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of LivePerson Sync in partnership with Coral Active, a leader in enterprise contact center integrations. LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace.
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[{"type":"text","content":"NEW YORK, March 12, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of LivePerson Sync in partnership with Coral Active, a leader in enterprise contact center integrations. LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace.","length":426,"tagName":"p"},{"type":"image","alt":"LivePerson Logo (PRNewsfoto/LivePerson, Inc.)","displaySize":"","headline":null,"caption":"LivePerson Logo (PRNewsfoto/LivePerson, Inc.)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":225,"url":"https://media.zenfs.com/en/prnewswire.com/4110ac2365355bee771ef982e5e8f58b"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/E0IWkIGjf03pg6cmLCxUCQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM5NztjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/4110ac2365355bee771ef982e5e8f58b","width":400,"height":225}},"href":"https://mma.prnewswire.com/media/178033/liveperson_logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""LivePerson Sync is the answer brands have been looking for to improve agent productivity and experience by providing agents with the customer information they need in a single view," said John Sabino, LivePerson CEO. "By further connecting our agent workspace with critical information from across systems, we're removing the friction of disconnected systems."","length":385,"tagName":"p"},{"type":"text","content":"LivePerson Sync is partnering with Coral Active, a company founded in 2011 to improve live agent experiences by simplifying agent workspaces through integrations with contact centers, CRMs, and legacy applications.","length":214,"tagName":"p"},{"type":"text","content":"Bridging the Tech Stack Divide","length":30,"tagName":"p"},{"type":"text","content":"As brands grapple with increasingly complex technology stacks, live agents often lose critical time toggling between disconnected systems. LivePerson Sync addresses this challenge by providing a true single pane of glass experience. It allows brands to synchronize LivePerson Conversational Cloud with CRM, CCaaS, or browser-based applications in real-time.","length":357,"tagName":"p"},{"type":"text","content":"Key Capab...