Business
VHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care
SAN FRANCISCO & WASHINGTON, March 26, 2026--Salesforce, the world’s #1 AI CRM, and the Veterans Health Administration (VHA), the nation’s largest integrated healthcare system, today announced the deployment of a new agentic operating system to simplify incident response and improve Veteran care across its more than 150 Department of Veterans Affairs (VA) medical and outpatient centers.
About this update from Salesforce, Inc.
[{"type":"text","content":"SAN FRANCISCO & WASHINGTON, March 26, 2026--(BUSINESS WIRE)--Salesforce, the world’s #1 AI CRM, and the Veterans Health Administration (VHA), the nation’s largest integrated healthcare system, today announced the deployment of a new agentic operating system to simplify incident response and improve Veteran care across its more than 150 Department of Veterans Affairs (VA) medical and outpatient centers.","length":409,"tagName":"p"},{"type":"text","content":"Across these medical centers, the VA serves between 16 million and 18 million Veterans. To best support them, the VHA needed to connect all of the people who play a critical role in delivering care – from medical teams to friends and family who might be formal or informal caregivers, to service providers and the VA employees overseeing Veteran programs and facilities. The VHA also needed a single operating system integrating tools, software, and resources while helping teams keep pace with changing care dynamics, easily share best practices between teams, create efficiencies, and cut costs without sacrificing care delivery to maximize program budgets.","length":659,"tagName":"p"},{"type":"text","content":"By combining Salesforce’s real-time data insights, integrated service, and complaint healthcare capabilities into a single, AI-powered operating system in Slack, the VHA is transitioning from static reporting to automated problem-solving that eliminates administrative silos and accelerates front-line Veteran care. This strategy enables the VHA to cut costs, streamline facility operations, and simplify services across facilities nationwide while freeing thousands of staff hours to re-focus on direct Veteran support.","length":520,"tagName":"p"},{"type":"text","content":""We use Slack as a connective performance-management layer that drives real work. It enables us to cut costs, create efficiencies, and focus more time and energy on front-line Veteran care," said Josh Geiger, Senior Advisor to the VHA Chief Operating Officer, VHA.","length":274,"tagName":"p"},{"type":"text","content":"The Agentic Work OS in Action","length":29,"tagName":"p"},{"type":"text","content":"The VHA is fundamentally changing how more than 370,000 employees manage operations and services across America's largest integrated healthcare system. By deploying Slack as an agentic operating s...