Salesforce : First Quarter 2027 Earnings Presentation

May 27, 2026

Mike Spencer

Executive Vice President of Finance

2

‌Safe Harbor & Non-GAAP Financial Measures

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements about the Company's financial and operating results and guidance which include, but are not limited to, expected GAAP and non-GAAP financial and other operating and non-operating results. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, results or outcomes could differ materially from those expressed or implied by these forward-looking statements. The risks and uncertainties referred to above include, but are not limited to: the effect of the acquisition of Informatica on our operating results, the market price of our common stock, our ability to retain and hire key personnel and our ability to maintain relationships with customers, suppliers and others with whom we or Informatica do business; uncertainties regarding Al technologies and its integration into our product offerings; the effect of evolving domestic and foreign government regulations; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including related to AI and Agentforce; our ability to execute our business plans; our ability to meet our long-term revenue target and profitable growth framework; the pace of change and innovation in enterprise cloud computing services; and our ability to maintain and enhance our brands. Further information on these and other factors that could affect the Company's actual results or outcomes is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Financials section of the Company's website at investor.salesforce.com/financials/. Salesforce, Inc. assumes no obligation and does not intend to revise or update publicly any forward-looking statements for any reason, except as required by law.

This presentation includes both GAAP and non-GAAP financial measures. An explanation of non-GAAP financial measures, why we believe these measures can be helpful, and a reconciliation of non-GAAP financial measures to the most comparable GAAP measures, when applicable, are included in the Appendix to this presentation and in our most recent earnings press release, which are available at investor.salesforce.com/financials/.

3

‌Q1 FY27 Highlights

Marc Benioff

Chair and CEO

4

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into Agentic Enterprisework.

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all-time

@2 FY26

Stock AWUs

-350%

Jan '24 Apr '24 Jul '24 Oct '24 Jan '25 Apr '25 Jul '25 Oct '25 Jan '26 Apr '26 AWU numbers as of April 30 202G

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7

‌Q1 FY27 Highlights & Guidance

Robin Washington

President and Chief Operating and Financial Officer

8

‌FY27 Updote - Disoggregoted Revenue

Agentforce Soles Agentforce Service

Agentforce Marketing and Agentforce

Commerce

Agentforce Sales Agentforce Service Agentforce Marketing Agentforce Commerce

Agentforce 360 Platform

Agenfforce Apps

1

-

Agentforce Sales Agentforce Service Agentforce Marketing

Agentforce Commerce

Agenfforce 360 Platform, Slack and Other

Slack

Data 360

Data 360, Headless Platform, & Other

Slack

Data 360

Informatica Other

Agentforce Integration and Agentforce Agentforce MuleSoft Analytics Agentforce Tableau

Headless Platform Informatica Agentforce MuleSoft Agentforce Tableau Other

Flex credits enable customers to seamlessly shift consumption across our Agentforce Apps and Data 360, Headless Platform, & Other categories

Prior Cloud Revenue Structure will be provided temporarily for Subscription and Support Revenue Constant Currency Growth Rates only. We will not provide significant acquisition disclosure for Agentforce MuleSoft, Agentforce Tableau, or Slack. Flex credits will be split evenly (50/ 50) across both reporting categories, with allocations revisited over time based on actual usage and trends. 9

Q1' 27 revenue attrition approximately 8%, in line with recent trends

Our new disaggregated revenue structure reflects our evolved product architecture powering the Agentic Enterprise

1Informatica Total Revenue includes professional services revenue and subscription and support revenue. Q4 FY26 and FY26 results for Informatica represent a stub period reflecting revenue from the date

of acquisition through the end of the fiscal year. 10

)3.4B

Agentforce & Data 360 ARR Incl. Informatica Cloud up over 200% Y/Y

ARR

)2.2B

Data 36O ARR

Includes $1.1B Informatica Cloud ARR

)1.2B

Agentforce ARR (205% Y/Y)

Gen AI & Agentforce

Agentforce 36O Platform

)2.3B

Agentforce & Data 360 ARR Excl. Informatica Cloud up over 100% Y/Y

ARR

Informatica Cloud ARR includes Cloud business only, excluding On-Prem and ProServe ARR.

In Q3 FY26, the Company renamed its service offerings to reference Agentforce. There was no change to the allocation of Annual Recurring Revenue. 11

‌Q1 FY27 Financial Results

Top Line

Profit & Cash

Revenue cRPO

RPO

GAAP Operating Margin

Non-GAAP

Operating Margin

)11.1B

+13% Y/Y, +12% Y/Y CC

)33.6B

+14% Y/Y, +13% Y/Y CC

)67.9B

+11% Y/Y

21.1% 34.8%

$161M Y/Y FX Impact

$100M Y/Y FX Impact

Operating Cash Flow

Free Cash Flow

Subscription & Support Revenue Disaggregation

)6.7B

)6.6B

Total Subscription & Support Revenue

)10.6B

+14% Y/Y, +12% Y/Y CC

$152M Y/Y FX Impact

Agentforce Apps

)6.9B

+9% Y/Y, +7% Y/Y CC

Data 360, Headless Platform, and Other

)3.7B

+ 25%Y/Y, +23% Y/Y CC

Capital Return

)27.5B

$27.1B Share Repurchases, Including $25B ASR

$365M Dividends

RPO growth rate change from Q4'26 to Q1'27 was primarily driven by FX.

Revenue includes S444M Informatica contribution. Subscription & Support Revenue includes S428M Informatica contribution. 12

2H revenue acceleration in FY27

Growth Drivers

Re-accelerating revenue growth in 2H'27

FY30 Revenue

)63B+

FY30

Revenue

+11%

CAGR FY26-FY30

including Informatica

Operational Excellence

FY27 Profitable Growth Framework guidance 45, +160bps Y/Y

High-end guidance including Informatica

FY30 Profitable Growth Framework of 50

Capital Allocation

Q1 diluted share count down (10)% Y/Y

114M+ shares repurchased

Including 103M upfront delivery under ASR

Commenced largest ever

)25B ASR, representing half of )50B Repurchase Authorization

Profitable Growth Framework is calculated as the sum of subscription & support CC growth rate and non-GAAP operating margin.

13

‌Full-Year FY27 Guidance Summary

14

Prior Guidance as of Q4 FY26 Earnings, February 25, 2026. Informatica contribution is applicable to both Current Guidance and Prior Guidance. Current Guidance reflects incremental debt and initial share delivery associated with our S25B ASR.

15

‌Mofc Benioñ

Chair and CEO

Robin Washington

President and Chief Operating and Financial Officer

Miguel Milono

President and Chief Revenue Officer

Potrick Stokes Sfinivos Tollopogodo

President and Chief President and Chief

Marketing Officer Engineering and Customer

Success Officer

16

‌Thank you

18

‌FY27 Updote - DisoggregotedRevenue

In the Agentic Enterprise, how we develop, sell, serve, & engage customers is being transformed by agents. Today, the cases on help.saIesforce.com are resolved by agents and humans, and this is the future of every customer interaction. As this extends across the enterprise, our data and platform foundation is more critical than ever, powering every agent, app, and workflow. Our revenue disclosures now reflect both: Agentforce Apps, and the Data 360 & Headless Platform foundation powering it all.

AgenXorce Apps

Groups our applications with Agentforce, to reflect how Agentforce is embedded in every app

Doto 360, Heodless PloXorm, & Other Groups our data context layer and unified platform, to reflect the foundation powering Agentforce Apps *$

19

Including Agentforce (reported in Agentforce 360, Platform, Slack and Other for the periods presented) would have added 2pts to Service Q1'27 revenue growth, offset by a reduction to Agentforce 360, Platform, Slack and Other.

To support transparency during the transition to our new disaggregated revenue structure, we will provide constant currency growth under the prior structure each quarter of FY27 and report solely under the new structure beginning in FY28

Flex Credits and Data 360 revenue are prospectively included in Agentforce 360 Platform, Slack and Other effective with deals closed in FY26. 20

EMEA

)7.2B

11%

)2.8B

Americas

12%

APAC

)1.1B

12%

Americas EMEA APAC

Q1' 26 Q2' 26 Q3' 26 Q4' 26 FY'26 Q1' 27

7% 9% 8% 9% 8% 11%

9% 7% 7% 13% 9% 12%

11% 11% 11% 13% 12% 12%

Q1 regional NNAOV growth anchored by strength in LATAM, France, and Japan

Revenues by geography are determined based on the region of the Company's contracting entity, which may be different than the region of the customer.

Revenue dollar figures are presented in nominal currency and growth rates are presented in constant currency. 21

‌Q1 FY27 Key Balance Sheet and Cash Flow Metrics Growth Rate Trends

Q1' 26 Q2' 26 Q3' 26 Q4' 26 Q1' 27

Total RPO 13% 12% 12% 14% 11%

Note:

• RPO growth rate change from Q4'26 to Q1'27 was primarily driven by FX.

• cRPO to revenue relationship may change as we evolve our business model to incorporate more consumption revenue.

Delivered strong RPO, cRPO, and cash flow results

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‌In Q1 FY27, )27.5B Capital Returned

Capital Return

)3.1B )2.6B

)4.2B )4.4B

• Dividends

• Share Repurchases

)27.5B

)59.3B

Repurchased Since Inception, Including $25B ASR

)3.5B

Quarterly Dividend Payments Since Inception

(10)% Y/Y

Q1 FY27 Diluted Share Count Down (99M) Y/Y

Continued Focus on Reducing Share Count

Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27

Committed to robust capital return, )62.7B returned since inception including )25B ASR

23

‌Q1 FY27 Non-GAAP Expense Profile

Non-GAAP % of Revenue

68% 66% 65% 66% 65%

+130bps

• Cost of Revenues

• Research & Development

• Sales & Marketing

• General & Administrative

20%

12%

30%

6%

19%

12%

29%

6%

19%

11%

29%

6%

19%

12%

29%

6%

20%

12%

28%

5%

GAAP

Operating Margin Expansion Y/Y

+250bps

Operating Margin

Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27

Non-GAAP

GAAP 19.8% 22.8% 21.3% 16.7% 21.1%

Non-GAAP 32.3% 34.3% 35.5% 34.2% 34.8%

Operating

Margin Expansion Y/Y

Operating as a lean, agentic enterprise, investing in growth, while driving efficiency and AI productivity

24

‌Non-GAAP Financial Measures

This presentation includes information about non-GAAP diluted earnings per share, non-GAAP income from operations, non-GAAP expenses, non-GAAP operating margin, free cash flow and free cash flow growth, constant currency revenue and revenue growth rates, and constant currency current remaining performance obligation growth rates (collectively the "non-GAAP financial measures"). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the Company's condensed consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP financial measures when planning, monitoring and evaluating the Company's performance.

The primary purpose of using non-GAAP financial measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the Company's results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the Company's operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the Company's business. Further, to the extent that other companies use similar methods in calculating non-GAAP financial measures, the provision of supplemental non-GAAP information can allow for a comparison of the Company's relative performance against other companies that also report non-GAAP operating results.

Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue. Non-GAAP income from operations excludes the impact of the following items: stock-based compensation expense, amortization of acquisition-related intangibles and charges related to restructuring initiatives and acquisition-related costs.

Non-GAAP diluted earnings per share excludes, to the extent applicable, the impact of the following items: stock-based compensation expense, amortization of purchased intangibles, charges related to restructuring initiatives and acquisition-related costs and income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the Company's long-term benefit over multiple periods.

The Company defines the non-GAAP measure free cash flow as GAAP net cash provided by operating activities, less capital expenditures.

Constant currency information is provided as a framework for assessing how our underlying business performed excluding the effect of foreign currency rate fluctuations. To present constant currency revenue, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period. To present current remaining performance obligation on a constant currency basis, we convert the current remaining performance obligation balances in local currencies in previous comparable periods using the United States dollar currency exchange rate as of the most recent balance sheet date.

Other Metrics: The Company defines Agentforce and Data 360 annual recurring revenue ("ARR") as the annualized recurring value of active Data 360 and certain generative artificial intelligence ("AI") subscription agreements, including those for Agentforce and generative AI products and features, that were executed at the end of the reporting period. The Company defines Informatica Cloud ARR as the annualized recurring value of active Informatica Cloud subscription agreements that were executed at the end of the reporting period. The Company defines Public Sector ARR as the annualized recurring value of active Public Sector Industry cloud subscription agreements that were executed at the end of the reporting period.

The Company defines Net New Annual Order Value ("NNAOV") as the net change in the annual order value of our customer subscription agreements during a given period. NNAOV is calculated as the sum of: (i) the annualized contract value from new and existing customers who enter into subscription agreements during the period; less (ii) the reduction in annualized order value from customer cancellations, non-renewals, or downgrades during the period.

The Company defines an Agentic Work Unit ("AWU") as a measure of discrete tasks executed by AI agents in production across the Salesforce platform, including Agentforce and Slack. AWUs represent the conversion of generative AI capabilities into measurable business outputs, such as resolving customer cases, updating records or triggering automated workflows.

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‌GAAP to Non-GAAP Financial Reconciliation

(in millions) Three Months Ended April 30, Full Year FY27

Non-GAAP income from operations 2025 2026 Non-GAAP operating margin Guidance

(in millions) Three Months Ended April 30,

Three Months Ended April 30, Full Year FY27

Non-GAAP diluted earnings per share 2025 2026 Q2 FY27 Guidance Guidance

1Non-GAAP income from operations is used to calculate non-GAAP operating margin. It excludes the impact of the amortization of purchased intangibles, stock-based compensation expense and charges related to the Company's restructuring initiatives and acquisition-related costs.

2GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue.

3Free cash flow ("FCF") is defined as GAAP net cash provided by operating activities, less capital expenditures.

4The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY27.

5The percentages shown in the restructuring and acquisition-related costs line have been calculated based on charges associated with the Company's restructuring initiatives and acquisition-related costs. Stock-based compensation expense excludes stock-based compensation expense related to the Company's restructuring initiatives, which is included in the restructuring and acquisition-related costs line.

6GAAP diluted earning per share ("EPS") is calculated by dividing GAAP net income by number of diluted shares. Non-GAAP diluted EPS is calculated by dividing non-GAAP net income by number of diluted shares. It excludes the impact of stock-based compensation expense, amortization of purchased intangibles, charges related to the restructuring initiatives and acquisition-related costs and income tax adjustments.

7The Company's shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance reflect the reduction to share count from the 103 million shares initially delivered under the ASR, but 26

excludes any impact to share count from the final ASR settlement or potential Q2 - Q4 FY27 repurchase activity under our share repurchase program.

‌GAAP to Non-GAAP Financial Reconciliation

(in millions)

27

1Stock-based compensation expense included in the GAAP to non-GAAP reconciliation tables above excludes those expenses related to the Company's restructuring initiatives, which are included in the restructuring and acquisition-related costs line. For the three months ended April 30, 2026 and April 30, 2025, S10 million and S15 million of such expense is excluded, respectively. No other quarters presented in this slide incurred material stock-based compensation expense related to restructuring.

2Non-GAAP expense categories as a % of revenue and Non-GAAP Operating Margin are calculated using GAAP revenue.