Business
Bandwidth Partners with New Agentforce Contact Center
Bandwidth Inc. (NASDAQ: BAND), a leading global cloud communications software company, announced it has partnered with the newly launched Agentforce Contact Center.
About this update from Salesforce, Inc.
[{"type":"text","content":"Bandwidth has partnered to deliver infrastructure for Salesforce's new CRM-native, AI-driven contact center platform","length":120,"tagName":"p","attribs":{}},{"type":"text","content":"RALEIGH, N.C., March 27, 2026 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global cloud communications software company, announced it has partnered with the newly launched Agentforce Contact Center.","length":215,"tagName":"p"},{"type":"image","alt":"Bandwidth has partnered to deliver infrastructure for Salesforce’s new CRM-native, AI-driven contact center platform.","displaySize":"","headline":null,"caption":"Bandwidth has partnered to deliver infrastructure for Salesforce’s new CRM-native, AI-driven contact center platform.","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":209,"url":"https://media.zenfs.com/en/prnewswire.com/04f3c39d64ef008442e7e65423d17a61"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/LI2k6oL80EK1.qMiBUZkew--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM2OA--/https://media.zenfs.com/en/prnewswire.com/04f3c39d64ef008442e7e65423d17a61","width":400,"height":209}},"href":"https://mma.prnewswire.com/media/2943852/BANDWIDTH_INC__Partnered_with_Salesforce.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"The boundaries between CRM systems, contact centers and agentic AI are beginning to dissolve as enterprises consolidate around unified cloud architectures that connect customer data directly to live engagement. Salesforce's launch of Agentforce Contact Center is leading this market shift. Built directly into the CRM, it enables enterprises to re-architect customer engagement around AI-powered conversations informed by full customer-360 data. The result is smarter, more personalized and more contextual customer interactions powered by the same data that manages the customer relationship.","length":597,"tagName":"p"},{"type":"text","content":""Salesforce is taking a bold and visionary step in evolving the contact center model for the agentic AI era," said David Morken, Bandwidth's Co-Founder and CEO. "We are honored to partner with Salesforce to deliver the voice and messaging infrastructure foundation that will help contact centers scale."","length":327,"tagName":"p"},{"type":"text","content":"As agentic AI begins to orchestra...