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Rogers reduces complaints by 65 per cent in CCTS mid-year report
Rogers reduces complaints by 65 per cent in CCTS mid-year report Rogers reduces co...
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[{"type":"text","content":"\n\n\n\nRogers reduces complaints by 65 per cent in CCTS mid-year report\n\n/* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n.prntac{\nTEXT-ALIGN: CENTER\n}\n\n\n\n\n\n\nRogers reduces complaints by 65 per cent in CCTS mid-year report\nCanada NewsWire\nTORONTO, March 30, 2016\n\n\n\nRoam Like Home helped company slash roaming complaints by 90%\n\n\n\nTORONTO, March 30, 2016 /CNW/ - The momentum continues as Rogers again leads the industry in reducing the number of customer complaints to the CCTS. According to the 2015-16 mid-year report of the Commissioner for Complaints for Telecommunications Services (CCTS), complaints from Rogers dropped dramatically by 65% and Fido decreased by 22%.\n\n\"Today's mid-year results show we're continuing in the right direction towards overhauling our customers' experience,\" says Deepak Khandelwal, Chief Customer Officer, Rogers Communications. \"While there is still work to be done, we've started tackling some of the industry's biggest issues head on, like roaming, by introducing services that are easy to use and save customers' time.\"\n\nRoaming related complaints from Rogers customers to the CCTS are on track to decrease by 90% this year, from the 2012-13 results. Rogers changed how customers roam by introducing Roam Like Home in 2014, a service that lets them use their monthly plan to access the Internet, make calls, send texts and emails when they travel, just like they would at home.\n\n\"Our employees make the real difference. We're continuously investing in tools and training so they're empowered to fix customers' issues the first time,\" added Khandelwal. \n\nOver the past six months, Rogers has introduced a number of new services and features including:\n\n\nFacebook Messenger support so customers can get in touch with customer care how they want and when they want, keeping track of the conversation just like they would with their friends. \nExpanded Roam Like Home to Asia and other international destinations including Russia, Australia and South Africa, offering predictable and affordable roaming to over 100 destinations world-wide. \nRogers...