Business
Rocket Mortgage Named #1 for Client Satisfaction in Mortgage Servicing by J.D. Power for the 11th Time
Rocket Mortgage, the country's largest retail mortgage lender and part of Rocket Companies (NYSE: RKT), has been named #1 in client satisfaction by J.D. Power in mortgage servicing for the 11th year – the most of any lender. This milestone brings Rocket Mortgage's total J.D. Power wins to 23, including 12 top rankings in mortgage origination.
About this update from Rocket Companies, Inc.
[{"type":"text","content":"AI-powered servicing earns Rocket Mortgage top marks in overall satisfaction, ease, care and digital experience","length":111,"tagName":"p","attribs":{}},{"type":"text","content":"DETROIT, July 24, 2025 /PRNewswire/ -- Rocket Mortgage, the country's largest retail mortgage lender and part of Rocket Companies (NYSE: RKT), has been named #1 in client satisfaction by J.D. Power in mortgage servicing for the 11th year – the most of any lender. This milestone brings Rocket Mortgage's total J.D. Power wins to 23, including 12 top rankings in mortgage origination.","length":406,"tagName":"p"},{"type":"image","alt":"Rocket Mortgage named #1 for Client Satisfaction in Mortgage Servicing","displaySize":"","headline":null,"caption":"Rocket Mortgage named #1 for Client Satisfaction in Mortgage Servicing","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":400,"url":"https://media.zenfs.com/en/prnewswire.com/f0f380c0fafad99ffe5e95c60c351585"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/326IQwkRSUxfuSuLbo0dsQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTcwNTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/f0f380c0fafad99ffe5e95c60c351585","width":400,"height":400}},"href":"https://mma.prnewswire.com/media/2737232/Rocket_Mortgage___Awarded_for_Client_Satisfaction_in_Mortgage_Servicing.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"This recognition is based solely on feedback from nearly 16,000 American homeowners. In addition to earning the highest score in Overall Satisfaction, Rocket Mortgage ranked #1 in Ease of Doing Business, Client Care and Digital Experience. The company also led across every brand image attribute, reaffirming its commitment to delivering a seamless, trusted servicing experience.","length":379,"tagName":"p"},{"type":"text","content":"At the core of Rocket Mortgage's servicing excellence is innovation. To support more than 3.4 million servicing calls annually, Rocket Mortgage developed Rocket Logic – Synopsis, an AI tool that transcribes and analyzes conversations, allowing team members to focus on building long lasting relationships over routine tasks. This year, that commitment expanded with an AI-driven chat for clients facing financial hardship – offering compassionate, low-pressure support. More than 50,000 chats have taken place, r...