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RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange

BELMONT, Calif., May 05, 2025--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to deliver a unified and streamlined experience for agents by integrating RingCentral’s digital channel and voice capabilities into Salesforce. This powerful combination enables organizations to no

articleRingcentral, Inc.May 5, 20254/company/ringcentral-inc/news/ringcentral-announces-ringcx-for-salesforce-service-cloud-voice-on-salesforce-appexchange
RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange

About this update from Ringcentral, Inc.

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More updates from Ringcentral, Inc.

RingCentralSalesforcevoice capabilitiesUnified Communicationscustomer interactionsContact CenterintegrationCRM capabilitiesAppExchange