Business
Rackspace Technology Launches Intelligent Co-worker for the Enterprise to Make Generative Artificial Intelligence Accessible Worldwide
Game-changing AI/ML solution to easily leverage available data sources to create new insights, increase productivity, and enable better customer outcomesSAN
About this update from Rackspace Technology, Inc.
[{"type":"text","content":"Game-changing AI/ML solution to easily leverage available data sources to create new insights, increase productivity, and enable better customer outcomesSAN ANTONIO, Sept. 12, 2023 (GLOBE NEWSWIRE) -- Rackspace Technology® (NASDAQ: RXT) — a leading end-to-end, multicloud solutions company, today announced the launch of Rackspace Intelligent Co-worker for the Enterprise (ICE™). ICE is a revolutionary generative artificial intelligence (AI) system explicitly designed for enterprise use. It makes inferences and generates text based on a proprietary corpus of curated enterprise data hosted in a secure and private enterprise tenant. Combined with industrialized Large Language Model Operations (LLMOps) and fine-tuning, employees can have helpful, safe conversations with an AI assistant aligned with company values and goals. Built by the Foundry for AI by Rackspace (FAIR) as an enterprise-first AI product, ICE is the future of AI in the workplace – enterprise generative intelligence that delivers trusted information. Rackspace ICE uses AI to streamline repetitive tasks, identify promising leads, and deliver real-time contextual analytics for exceptionally personalized customer interactions. It can also reduce the time required to generate effective customer presentations and proposals by leveraging and combining vast amounts of structured and unstructured data. For example, ICE can use sales and finance systems data to identify promising leads and data from proposals, brochures, data sheets, white papers, knowledge bases, and document repositories to generate personalized presentations and proposals. “Many organizations are reviewing generative AI and how it can assist their business, and some identify ways to leverage AI, but most find the task daunting. Not only is deploying a suitable Large Language Model (LLM) and interface challenging, but the process of understanding which structured or unstructured data is usable can also be a real challenge,” said Srini Koushik, President of Technology and Sustainability, Rackspace Technology. “We are excited to launch ICE, which we believe will make AI accessible to all stakeholders and businesses. ICE is easy to deploy and use, and ICE can help businesses of all sizes get the most out of their data.” How ICE Works The ICE deployment process has an established, easy-to-deploy prompt library th...