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QuidelOrtho Ranks No. 1 in Customer Satisfaction for Six Years in a Row
Company receives top customer rating in the 2023 IMV ServiceTrak™ Awards SAN DIEGO--(BUSINESS WIRE)-- QuidelOrtho Corporation (Nasdaq: QDEL) (“QuidelOrtho”),
About this update from Quidelortho Corporation
[{"type":"text","content":"\nCompany receives top customer rating in the 2023 IMV ServiceTrak™ Awards\n\n\n SAN DIEGO--(BUSINESS WIRE)--\nQuidelOrtho Corporation (Nasdaq: QDEL) (“QuidelOrtho”), a global provider of innovative in vitro diagnostics technologies designed for point-of-care settings, clinical labs and transfusion medicine, announced today that it has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction in the 2023 IMV ServiceTrak Awards for the sixth consecutive year. The ranking is based on interviews conducted with laboratory professionals, including QuidelOrtho’s customers, from more than 1,200 clinical testing locations operating over 1,900 collective instruments. The prestigious annual IMV ServiceTrak Awards rankings affirm the continued power and impact of QuidelOrtho’s innovative services and informatics platform.\n\n\nIn addition to its No. 1 ranking in Overall Customer Satisfaction, QuidelOrtho achieved top rankings in the following categories:\n\n\n\n#1 in Net Promotor Score (NPS) for the eighth consecutive year\n\n\n\n#1 in Integrated Systems in:\n\n\nCustomer satisfaction\n\n\n\nSystem performance\n\n\n\nOverall service performance\n\n\n\n\n\n\n#1 in Clinical Chemistry in:\n\n\nCustomer satisfaction\n\n\n\nSystem performance\n\n\n\nOverall service performance\n\n\n\n\n\n\n“For six straight years, our customers have rated QuidelOrtho #1 for overall customer satisfaction in the U.S. diagnostics market based on real-world system and service performance under some of the most challenging conditions in modern history,” said Douglas Bryant, President and Chief Executive Officer of QuidelOrtho. “This honor reflects both our attention to engineering obstacles out of the laboratory and our culture of intense customer focus, which combine to maximize efficiencies, improve patient care and create the kind of deep and enduring customer partnerships that have yielded industry-best Net Promoter Scores for eight consecutive years.”\n\n\nQuidelOrtho’s services and informatics program is the evolution of how service, expertise, technology and data-driven solutions come together to create a more effective, efficient lab, so labs can focus on improving patient outcomes. Superior partnership and support are more important than ever as labs experience greater demand for more complex testing, challenging budgets and a w...