Business
Quantum® Announces Availability of MyQuantum(SM) Service Delivery Platform to Enhance Customer Service Experience and Further Expand as-a-Service Capabilities
SAN JOSE, Calif., April 5, 2022 /PRNewswire/ -- Quantum Corporation (NASDAQ: QMCO), the leader in solutions for video and unstructured data, today announced
About this update from Quantum Corporation
[{"type":"text","content":"SAN JOSE, Calif., April 5, 2022 /PRNewswire/ -- Quantum Corporation (NASDAQ: QMCO), the leader in solutions for video and unstructured data, today announced the availability of the MyQuantum service delivery platform. MyQuantum is a new secure online portal for Quantum customers that provides single sign-on (SSO) access to important resources. Customers can now manage their support cases, search the Quantum knowledge base and documentation, download software, and monitor their Quantum assets using Cloud-Based Analytics (CBA) AIOps software – all from a single-entry point. \n\n \n \n \n \n \n \n\n \nFor organizations managing data across multiple data centers, both on-premise and in a hybrid- or multi-cloud model, the MyQuantum Service Delivery Platform streamlines support and monitoring of Quantum assets regardless of where they are deployed. MyQuantum is the most recent enhancement to Quantum's expanded services portfolio as the company continues its transformation to a software and as-a-Service company and business model.\nCapabilities of the MyQuantum Service Delivery Platform Include:\nSingle sign-on access to post-sales customer-facing assets and softwareAbility to open and manage support casesSingle-pane-of-glass access to commonly used support applications such as product registration, software and firmware downloads, the interactive documentation center and moreCloud-Based Analytics software to proactively monitor and optimize Quantum assets, identify problem areas, and reduce downtime from an intuitive dashboardOnline knowledge base to search for common questions and best practicesQuantum will continue to enhance MyQuantum functionality going forward, expanding SSO to more applications, providing additional options for customer engagement and role-based access, and adding account management functionality such as support and subscription renewals and order history tracking. \nIntroduction of MyQuantum is Part of Expanding Global Support and Services Offerings \nMyQuantum is the latest in a series of new offerings within Quantum's Support and Services portfolio, which has a broad range of services to help customers design, install, use, protect, and optimize their Quantum products. Quantum recently introduced new service offerings including Customer Success Manager (CSM) and Dedicated Support Engineer (DSE) services to pr...