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PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year
Public Service Electric & Gas, New Jersey's largest utility, has once again been recognized as the highest-ranked utility in customer satisfaction among large electric utilities in the East Region, according to the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study℠. This marks the fourth consecutive year PSE&G has earned the top position.
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[{"type":"text","content":"Top Honors Reflect PSE&G's Focus on Providing Reliable, Resilient Power and Exceptional Customer Service","length":112,"tagName":"p","attribs":{}},{"type":"text","content":"NEWARK, N.J., Dec. 17, 2025 /PRNewswire/ -- Public Service Electric & Gas, New Jersey's largest utility, has once again been recognized as the highest-ranked utility in customer satisfaction among large electric utilities in the East Region, according to the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study℠. This marks the fourth consecutive year PSE&G has earned the top position.","length":434,"tagName":"p"},{"type":"image","alt":"PSE&G logo (PRNewsfoto/Public Service Electric & Gas Company (PSE&G))","displaySize":"","headline":null,"caption":"PSE&G logo (PRNewsfoto/Public Service Electric & Gas Company (PSE&G))","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":99,"url":"https://media.zenfs.com/en/prnewswire.com/9ca592149603f19a8b38572e8036ef3f"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/PMAOnehIFPllkBaT4lzLLA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTE3NDtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/9ca592149603f19a8b38572e8036ef3f","width":400,"height":99}},"href":"https://mma.prnewswire.com/media/2688902/PSEG_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"J.D. Power surveyed 127,103 residential customers and PSE&G achieved the #1 ranking for excellence across key customer experience categories — including safety and reliability, problem resolution, ease, digital channels, people and trust.","length":242,"tagName":"p"},{"type":"text","content":"Collectively, PSE&G ranked in the top three spots in all areas of customer segments for electric and gas by J.D. Power in 2025. PSE&G ranked second in the electric business residential survey for large utilities in the East Region, second for the gas residential study and in third place for the gas business.","length":317,"tagName":"p"},{"type":"text","content":"This recognition from our customers reflects PSE&G's long-standing focus on delivering reliable, affordable power while adapting to meet customers' evolving energy needs and expectations. The utility continues to invest in customer technology, and in infrastructure upgrades, modern technology...
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