Press release
PTC Delivers New Service Lifecycle Management AI Solutions to Modernize Field Service and the Service Supply Chain
Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates Agentic AI advancements in
About this update from Ptc Inc.
[{"type":"text","content":"\n Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates\n Agentic AI advancements in Servigistics expand AI-driven intelligence for service parts planning\n \n \n BOSTON, Sept. 30, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the availability of new service lifecycle management (SLM) AI offerings in its ServiceMax® field service management solution and Servigistics® service supply chain optimization solution. Agentic AI advancements in ServiceMax AI strengthen multi-agent action to support field service management outcomes, including faster work order execution and smarter parts queries. Servigistics AI advancements deliver additional agentic intelligence to the service supply chain, enabling autonomous orchestration of service planning and execution.\n \"AI is playing a critical role in the modernization of service organizations, and PTC is demonstrating its leadership by delivering new AI solutions to our customers for each stage of the service lifecycle,\" said Jon Stevenson, Chief Product Officer, PTC. \"Our latest agentic AI capabilities in ServiceMax and Servigistics are designed to make our customers' workflows faster and easier, whether you're a field service technician, a service parts planner, or have another important role in your service organization.\"\n The latest ServiceMax AI enhancements build on the unique ability to take advantage of AI directly from the current processes already managed by ServiceMax. This latest release enhances AI Actions with orchestrated multi-agent execution, AI-driven process automation through Service Flow Manager, and a new Knowledge API that connects to documents across enterprise systems.\n \n Servigistics has been a recognized leader in Industrial AI for service parts planning for years, powered by its proven Multi-Echelon Optimization (MEO) and predictive digital twin of the service parts supply chain. The strengthened agentic AI use cases in the latest release extend this leadership by bringing troubleshooting, root-cause analysis, and continuous improvement into the optimization process, helping customers achieve better uptime and higher first-time fix rates. Servigistics is also introducing a new AI Assistant, which supports planners by improving forecast accuracy and accelerating planning cycles, and...