Business
CIMB Niaga and Virtusa Complete a First-of-Its-Kind Modernization on Pega Cloud to Enhance Customer Banking Experiences in Indonesia
Virtusa Corporation, a global product and platform engineering services company, today announced the successful Go-Live of a major cloud modernization program for PT Bank CIMB Niaga Tbk (CIMB Niaga), the second largest privately owned bank in Indonesia. This first-of-its-kind initiative delivers faster, more reliable service to customers by modernizing critical banking workflows that support customer servicing, operations, and decision-making. The program enhances the bank's ability to scale and
About this update from Pt Bank Cimb Niaga Tbk Class A
[{"type":"text","content":"Milestone accelerates cloud adoption and sets a new standard for digital banking modernization across Indonesia","length":111,"tagName":"p"},{"type":"text","content":"SOUTHBOROUGH, Mass., Feb. 26, 2026 /PRNewswire/ -- Virtusa Corporation, a global product and platform engineering services company, today announced the successful Go-Live of a major cloud modernization program for PT Bank CIMB Niaga Tbk (CIMB Niaga), the second largest privately owned bank in Indonesia. This first-of-its-kind initiative delivers faster, more reliable service to customers by modernizing critical banking workflows that support customer servicing, operations, and decision-making. The program enhances the bank's ability to scale and innovate, delivering greater consistency in customer experiences as Indonesia's digital economy continues to grow.","length":674,"tagName":"p"},{"type":"image","alt":"Virtusa Corporation","displaySize":"","headline":null,"caption":"Virtusa Corporation","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":170,"url":"https://media.zenfs.com/en/prnewswire.com/6d2e320959897b907e9a17274d299118"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/Q.YUlbuGvu2XeaCqL.v14Q--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTMwMDtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/6d2e320959897b907e9a17274d299118","width":400,"height":170}}},{"type":"text","content":"The program focused on transforming core business processes that underpin day-to-day banking operations, enabling greater agility, improved service reliability, and faster response to changing customer and market demands. By moving these mission-critical workflows to a cloud-based environment hosted by Pega Cloud, CIMB Niaga has established a more resilient, future-ready operating model that supports business growth while maintaining high security and regulatory compliance standards. CIMB Niaga's Pega Cloud migration transforms its on‑prem Pega customer service implementation into a scalable, always‑modern platform that accelerates time‑to‑market and supports future banking use cases.","length":702,"tagName":"p"},{"type":"text","content":""This milestone reflects CIMB Niaga's forward-looking approach to strengthening digital banking capabilities for the future. We are honored to partner with the bank on Indonesia's first Pega ...