Business
Prudential of Japan Implements Voluntary 90-Day Suspension of New Sales to Address Previously Disclosed Employee Misconduct
TOKYO & NEWARK, N.J., February 03, 2026--The Prudential Life Insurance Company, Ltd. ("Prudential of Japan" or "POJ") and its parent company, Prudential Financial, Inc. ("PRU"), today announced a voluntary 90-day suspension of new sales activity at Prudential of Japan.
About this update from Prudential Financial, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":1024,"height":512,"url":"https://media.zenfs.com/en/business-wire.com/65e6120190353893dfde52117023538f"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/0XMZGJBlkCrb_SFarNWz9A--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTQ4MDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/65e6120190353893dfde52117023538f","width":960,"height":480},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/J6zZVzfGPBtny65bTSD9Ow--/YXBwaWQ9aGlnaGxhbmRlcjt3PTIwNDg7aD0xMDI0O2NmPXdlYnA-/https://media.zenfs.com/en/business-wire.com/65e6120190353893dfde52117023538f","width":1024,"height":512}},"lazy":false},{"type":"list","items":[{"val":[{"type":"text","content":"Prudential of Japan implementing action plan to address employee misconduct issues ","length":82,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Establishing independent program to reimburse impacted customers ","length":64,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Support for existing POJ customers and servicing of in-force policies is not impacted","length":85,"tagName":"p","attribs":{}}]}],"tagName":"ul","bulletedList":true,"length":231,"olType":false},{"type":"text","content":"TOKYO & NEWARK, N.J., February 03, 2026--(BUSINESS WIRE)--The Prudential Life Insurance Company, Ltd. ("Prudential of Japan" or "POJ") and its parent company, Prudential Financial, Inc. ("PRU"), today announced a voluntary 90-day suspension of new sales activity at Prudential of Japan.","length":320,"tagName":"p"},{"type":"text","content":"The suspension of new sales activity, which begins Feb. 9, 2026, will support Prudential of Japan’s implementation of comprehensive operational, organizational, and governance changes to address previously disclosed incidents of misconduct by employees. Prudential of Japan will also introduce actions to rebuild trust in its business and care for impacted customers, including establishing an independent customer reimbursement program.","length":437,"tagName":"p"},{"type":"text","content":""I would like to deeply apologize for the harm this matter has caused to our customers and stakeholders," said Hiromitsu Tokumaru, president and chief executive officer of Prudential of Japan...