Business
Scammers are Targeting PG&E Customers at an Alarming Rate, Here's What You Need to Know to Not Fall Victim
Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is committed to helping customers recognize the signs of a scam and avoid falling victim.
About this update from Pacific Gas & Electric Co.
[{"type":"text","content":"Customers report losses of over $190,000 during 2025","length":52,"tagName":"p","attribs":{}},{"type":"text","content":"OAKLAND, Calif., June 25, 2025 /PRNewswire/ -- Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is committed to helping customers recognize the signs of a scam and avoid falling victim.","length":333,"tagName":"p"},{"type":"image","alt":"Pacific Gas and Electric Company (PRNewsfoto/Pacific Gas and Electric Company)","displaySize":"","headline":null,"caption":"Pacific Gas and Electric Company (PRNewsfoto/Pacific Gas and Electric Company)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":101,"url":"https://media.zenfs.com/en/prnewswire.com/f0844c4620276d7a2695c57f2fec9236"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/uzp7vcCP_XnzgWa.Hhipbw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTE3ODtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/f0844c4620276d7a2695c57f2fec9236","width":400,"height":101}},"href":"https://mma.prnewswire.com/media/1975784/Pacific_Gas_and_Electric_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"A typical sign of a scam targeting a utility customer includes a caller claiming to be from PG&E and threatening disconnection if immediate payment is not made via a pre-paid debit card, digital payment mobile application, or other methods of money transfer. As a reminder, PG&E will never send a single notification to a customer within one hour of a service interruption and will never ask customers to make payments with a pre-paid debit card, gift card, any form of cryptocurrency, or instant mobile payment applications, like Zelle® or Venmo.","length":555,"tagName":"p"},{"type":"text","content":""Scammers seek to create a sense of panic, threatening disconnection of utility services if immediate payment is not made. If a phone call, visit to your home, or email doesn't feel right, don't fall for it. Hang up, shut the door, and do not respond to the email," said PG&E Cybersecurity Risk Manager Amy Lucido. "Remember, PG&E will never ask for your financial information over the phone or via email, nor will we request payment via pre-paid debit cards or other ...