Business
Half Year Results 2021/22
Half Year Results 2021/22.
About this update from Pennon Group Plc
[{"type":"text","content":"\n \n \n \n RNS Number : 9593T\n Pennon Group PLC\n 30 November 2021\n \n \n \n \n 30 November 2021 \n \n \n Half Year Results 2021/22\n \n \n \n Bringing water to life\n \n \n \n \n Building momentum, driving sustainable growth\n \n \n \n Susan Davy, Group Chief Executive, commented:\n \n \n We are reporting resilient performance across the group, we continue to build momentum, driving sustainable growth, and ensuring we are well positioned to help tackle climate change. This, together with an evolving environmental strategy will deliver the step change we all want to see for the health of our region now and for generations to come.\n \n \n We continue to pursue a relentless approach to improving operational performance through innovative solutions that drive efficiency, and in turn keeping customer bills as low as possible, at a time when customers need supporting most. \n \n \n I'd like to recognise the pioneering spirit of Pennon's c.2,500 employees, who live in our regions and love what they do, and are at the heart of our ambition in developing innovative and sustainable solutions for customers, communities and the environment.\n \n \n Our sector leading dividend policy recognises the ongoing loyalty of our shareholders, many of whom are customers, charities, employees and pensioners in the UK, underpinned by the Group's confidence in our ongoing growth strategy, and building a sustainable future for all.\n \n \n RESILIENT PERFORMANCE\n \n \n South West Water\n \n \n Delivering for our customers and communities \n \n \n · \n c.60% reduction in all complaints and year on year improvement in CMeX[1] Performance\n \n \n · \n Community funds providing c.£180,000 support to community groups since inception\n \n \n · \n Bills lower than they were 10 years ago and £3.8million of affordability[2] support delivered for those customers most in need\n \n \n Innovation helping to address wastewater challenges\n \n \n · \n c.40% reduction in internal and c.20% reduction in external flooding, are both ahead of target and reflecting a step-change in performance\n \n \n · \n c.40% improvement in sewer collapses ahead of 2025 target, using automated sewer conditioning surveys and AI to proactively detect faults on our network\n \n \n · \n Halving pollution incidents compared to last year, using technology to predict poten...