Business
The Age of the Autonomous Enterprise is Coming, Says Research
The next 10 years will see a significant shift towards adoption of AI and automation to improve enterprise agility, driven by inefficiencies in legacy
About this update from Pegasystems Inc.
[{"type":"text","content":"The next 10 years will see a significant shift towards adoption of AI and automation to improve enterprise agility, driven by inefficiencies in legacy technologies\nLAS VEGAS, June 12, 2023 /PRNewswire/ -- The majority of global decision makers say they plan to fully embrace the autonomous enterprise within the next 10 years, according to new research from Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®. The study, conducted by research firm Savanta and unveiled at PegaWorld® iNspire, the company's annual conference in Las Vegas, surveyed 600 business decision makers worldwide on their understanding of the autonomous enterprise, their plans for implementation, and some of its drivers.\n\n \n \n \n \n \n \n\n \nThe autonomous enterprise is an organization which comprehensively applies AI and automation to engagement, servicing, and operations across the organization to operationalize agility and create a business that can become self-optimizing. The study found that 58% of respondents expect to define themselves as an autonomous enterprise within the next 10 years. With just 15% saying they feel they are already at this stage today, and 36% projecting they will reach this point five years from now, the upward curve of autonomous enterprise adoption is clear. Tellingly, three quarters (73%) of respondents said they already have some sort of plan to start becoming an autonomous enterprise. When asked what they expected their position to be 10 years from now, an overwhelming 96% said the same.\nOne of the leading drivers of this new age of self-optimizing technology is a growing understanding of issues caused by old, inefficient ways of using technology to solve one-off problems. These include:\nNo such thing as a 'quick fix': When asked what their primary technology investment strategy was, almost half (46%) of respondents pointed to either 'quick fix' technology solutions to resolve specific issues, or off-the-shelf software solutions that provide pre-packaged capabilities for specific applications. Forty percent admitted that such 'quick fixes' had resulted in operational inefficiencies within their organization, with more than one third (35%) saying it has increased risk. Forty percent also cited their belief that such 'band-aid' solutions were quick...