Business
Pega Named a Leader in Digital Process Automation Platforms by Independent Research Firm
Pega’s AI-powered decisioning and workflow automation solutions recognized for agentic AI capabilities and helping clients achieve transformation goals
About this update from Pegasystems Inc.
[{"type":"text","content":"\nPega’s AI-powered decisioning and workflow automation solutions recognized for agentic AI capabilities and helping clients achieve transformation goals\n\n\n WALTHAM, Mass.--(BUSINESS WIRE)--\nPegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Digital Process Automation Platforms, Q3 2025 (1). Pega received the highest scores among all evaluated vendors in both the current offering and strategy categories.\n\n\nThe report states: \"Pega emphasizes its ‘center-out mission’ for journey orchestration with its ‘Build for Change’ architecture and AI decisioning, gaining superior scores for its vision and roadmap. It plans to differentiate with its Agent Experience and AgentX API tools, supported by Pega Blueprint to design and deploy automations.”\n\n\nOn Pega Infinity™, the Forrester report explains, “Pega Infinity does well with sophisticated use cases. The App Factory has superior features for DPA governance, while Blueprint builds workflows from natural language, infuses best practices, and can draw from legacy systems. Agent Experience, AgentX API, and Knowledge Buddy are at the leading edge of AI agent design.”\n\n\nThe Forrester evaluation also found that reference customers highlight \"Pega’s strength in orchestrating complex workflows and its top-notch process modeling tools. They say the product lives up to its tagline of ‘Build for Change’ with a layered architecture and composable assets.” Forrester’s report concludes that “Pegasystems best suits enterprises with sophisticated transformation goals, particularly if they want to focus on customer-facing AI agents.”\n\n\nThis Forrester Wave report evaluated 14 vendors across 19 criteria in two categories – strategy and current offering – along with customer feedback. Pega earned the highest possible scores in 13 of the 19 criteria: DPA governance, case management support, AI agent design and configuration, orchestration, large scale and advanced processes, business rules and AI model decisioning, endpoint integration, process modeling, process intelligence, vision, roadmap, partner ecosystem, and community.\n\n\nForrester evaluated Pega Infinity, Pega’s suite of solutions for AI-powered transformation, including Pega Platform™, which enables organizations to rapidly bui...