Business
Pega Launches Pega Process Mining with Generative AI-Ready APIs to Enable Continuous Workflow Optimization
Integrated AI-powered capabilities make it easier to continuously find and fix business process inefficiencies CAMBRIDGE, Mass., May 9, 2023 /PRNewswire/ --
About this update from Pegasystems Inc.
[{"type":"text","content":"Integrated AI-powered capabilities make it easier to continuously find and fix business process inefficiencies\nCAMBRIDGE, Mass., May 9, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced the launch of Pega Process Mining, which will make it easier for Pega users of all skill levels to find and fix process inefficiencies hindering their business operations. These intuitive process mining capabilities – along with generative AI-ready APIs – will be seamlessly integrated within Pega Platform™, providing organizations with a unified solution to continuously optimize their Pega workflows.\n\n \n \n \n \n \n \n\n \nAs businesses face increasing customer expectations, process bottlenecks can frustrate both customers and employees. But many process optimization methods and tools are too difficult to use, time consuming to implement, and may not accurately reflect how processes really work. This makes it challenging for organizations to improve their customer and employee experiences, which continue to become more complex over time.\nStemming from last year's acquisition of Everflow, Pega Process Mining uses AI and dedicated algorithms to quickly and accurately model and analyze the 'as-is' lifecycle of their processes based on event log data. It then pinpoints unforeseen bottlenecks, reworks, nonconformances, and other pain points that slow them down – such as extraneous steps in account onboarding processes that takes customers too long to complete. From there, the software will suggest and prioritize more efficient ways for users to refine their processes. This helps businesses accelerate their path to becoming an autonomous enterprise, allowing them to better align their customer journeys to drive higher productivity, reduce costs, and improve experiences.\nPowerful yet easy to useThe software's intuitive interface allows citizen developers, business users, and other non-technical staff to take advantage of Pega's highly powerful and scalable process mining capabilities. It avoids complex setup and data preparation by making it simple to quicky feed event log data into the software, which then generates insightful and interactive dashboards to visualize the results. All users – not just experienced data analyst professi...