Business
Pega Announces Pega GenAI to Infuse Generative AI Capabilities in Pega Infinity '23
Built on a future-ready architecture, new AI-powered capabilities boost developer productivity, marketing effectiveness, and more CAMBRIDGE, Mass., May 23,
About this update from Pegasystems Inc.
[{"type":"text","content":"Built on a future-ready architecture, new AI-powered capabilities boost developer productivity, marketing effectiveness, and more\nCAMBRIDGE, Mass., May 23, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced Pega GenAI™ – a set of 20 new generative AI-powered boosters to be integrated across Pega Infinity™ '23, the latest version of Pega's product suite built on its low-code platform for AI-powered decisioning and workflow automation. It will be showcased next month at PegaWorld iNspire and available in Q3 2023. Pega GenAI will provide organizations with the architecture and integrated use cases to drive value from generative AI now and into the future.\n\n \n \n \n \n \n \n\n \nFor example, a bank looking to automate their loan processing operations would traditionally need to start by identifying, designing, and developing dozens of workflows from scratch. With Pega GenAI, they simply tell Pega they are building a \"loan processing application,\" and Pega will automatically create the related workflows, data models, user interfaces, sample data, and more based on responses from generative AI models like those from OpenAI. Because the responses from generative AI are mapped directly into Pega's powerful model-driven architecture, low-code developers can easily configure and change these suggested starting points to rapidly deliver a completed application. Pega GenAI boosters like these will be infused throughout Pega Infinity, allowing users to accelerate their low-code application development, enhance customer service, and improve customer engagement.\nA new API abstraction layer, called Connect Generative AI, will allow organizations to get immediate value from generative AI with a plug-and-play architecture that allows for low-code development of AI prompts. Rather than directly calling OpenAI, or other APIs directly from UIs or workflow steps, Pega uniquely provides an API abstraction layer so developers can easily swap out large language models running on both public and\nprivate clouds and build reusable generative AI components that can be leveraged across applications. Connect Generative AI will be able to automatically replace personally identifiable information (PII) data with placeholders in generative A...