Business
Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality
Independent audit validates Pega Cloud for its Quality Management System (QMS) across product development, cloud operations, and customer delivery WALTHAM,
About this update from Pegasystems Inc.
[{"type":"text","content":"\nIndependent audit validates Pega Cloud for its Quality Management System (QMS) across product development, cloud operations, and customer delivery\n\n\n WALTHAM, Mass.--(BUSINESS WIRE)--\nPegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced Pega Cloud® has achieved ISO 9001:2015 certification for its quality management systems (QMS) following a rigorous, independent audit. The certification further affirms the strength and maturity of Pega’s operating standards to deliver consistent service, meet customer expectations, and drive continual product improvement for its clients.\n\n\nAs one of the most widely recognized global quality management standards, ISO 9001 provides a framework for creating efficient, reliable, and customer-focused operations. This provides an added level of assurance for Pega Cloud clients – particularly in highly regulated industries – that Pega operates at the highest standards for consistency and efficiency when supporting their mission-critical workflows, resulting in:\n\n\n\nMore consistent delivery execution: Standardized processes help reduce variability across onboarding, release readiness, and operational support.\n\n\n\nStronger operational governance: Defined controls and performance measurement improve accountability and transparency across the service lifecycle.\n\n\n\nEmbedded continuous improvement: A formal QMS drives corrective actions, root cause analysis, and ongoing optimization of service processes.\n\n\n\nImproved assurance response: Structured documentation and evidence management supports customer due diligence and regulated procurement needs.\n\n\n\nBetter supplier and dependency management: Formal oversight helps ensure supporting services remain aligned to Pega Cloud delivery requirements.\n\n\n\nThe ISO 9001 achievement complements today’s other announcement for Pega’s ISO/IEC 42001 certification, the international standard for AI management systems. Together, these management system certifications reinforce Pega’s focus on operational rigor and responsible governance as AI becomes increasingly embedded in enterprise workflows.\n\n\nFor more information and to download the certification, visit the Pega Trust Center at www.pega.com/trust.\n\n\nPega Cloud powers mission-critical solutions for many of the world's most influential organizations. ...