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New Research Uncovers the Hidden Toll of Ineffective Workplace Technology on Employee Engagement and Productivity
WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today released research that revealed when technology
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[{"type":"text","content":" WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today released research that revealed when technology fails to meet modern performance, usability, and automation standards, consequences go well beyond inefficiency – they negatively impact employee experience and retention. The results revealed that 64% of working adults say their tools or systems erode productivity or slow them down to some degree, and more than a third (36%) would consider leaving their jobs if their technology needs aren’t met. Business leaders under increasing pressure to modernize are turning to AI strategies designed to deliver measurable outcomes. Yet for many employees, the promise of AI remains out of reach. Instead of empowering workers to explore and benefit from intelligent technologies, organizations are asking them to navigate complex, demoralizing systems that slow work and sap momentum. Fewer than half (41%) of respondents describe the tech they use at work as effective, and just 33% say it is helpful, while employees also describe their tools as frustrating (24%), slow (23%), and outdated (18%) — highlighting a disconnect between workplace technology and modern expectations. The human impact of these shortcomings is even more pronounced. When asked how ineffective technology affects day-to-day experiences, employees report feeling frustrated (42%), exhausted (21%), and demotivated (18%), with 12% admitting they abandon tasks altogether. Together, these findings underscore how fragmented, unreliable technology undermines productivity and erodes morale. With the right modernization approach, organizations have an opportunity to reverse this dynamic by replacing friction with efficiency and restoring confidence in the tools employees rely on every day. Other key findings include: Legacy software persists, constraining daily work: Thirty-one percent of respondents are using legacy technology in current or previous roles, but with the other 69% unsure, the actual footprint of legacy systems may be far larger than reported. Non-web-based, desktop-only applications are still used by 18% of organizations for business functions, and 10% continue using mainframe \"green screen\" systems. These desktop-bound workflows and mainframe remnants can constrain speed, usability, and integration, shaping fr...