Business
New Pega Predictable AI Agents Combine the Power of Reasoning with the Predictability of Workflows
Breakthrough approach goes beyond AI “black boxes” to drive autonomous innovation while delivering consistent outcomes for the enterprise WALTHAM,
About this update from Pegasystems Inc.
[{"type":"text","content":"\nBreakthrough approach goes beyond AI “black boxes” to drive autonomous innovation while delivering consistent outcomes for the enterprise\n\n WALTHAM, Mass.--(BUSINESS WIRE)--\nPegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company, today unveiled Pega Predictable AI™ Agents that give enterprises extraordinary control and visibility as they design and deploy AI-optimized processes. Businesses can deploy Pega Predictable AI Agents with confidence, accelerating value while minimizing risk.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250513541271/en/This screenshot of Pega Predictable AI Agents shows how developers can configure their AI agents using natural language descriptions.\nIn today’s AI landscape, many enterprises are conflicted about deploying agentic AI beyond basic chatbot use cases. This is because many AI solutions depend solely on prompt-based configuration, giving agents free rein to reason and plan at any step of the process, without proper governance or controls. While this creativity is invaluable when brainstorming an advertising campaign – or while designing a workflow – it is naïve and irresponsible when processing a healthcare claim or resolving a credit card dispute. For regulated industries, where the difference between being 98% accurate and 100% predictable is hundreds of millions of dollars, trusting “AI black boxes” to figure it out on the fly will lead to wasted effort and disillusionment.\n\nThe Blueprint for Predictable AI\n\nPega Predictable AI Agents allow enterprises to avoid the sinkhole of “AI black boxes” by thoughtfully integrating AI agents into the world’s leading enterprise platform for workflow automation. Instead of providing nothing more than prompt-based authoring tools, basic dashboards, and vague advice to use it wisely, Pega maximizes the value of AI while minimizing risk with the following Pega Predictable AI Agents:\n\n\nDesign Agents use AI reasoning to author workflows and customer engagement strategies in collaboration with human experts. At the core of Pega Predictable AI Agents strategy is Pega Blueprint™, the industry’s first agents for workflow and decisioning design. Pega Blueprint leverages a collection of unique AI models and agents to generate workflows, next-best-action strategies, data ...