Press release
PayPal Broadens Access to Its Post Purchase Services for Merchants to Help Manage Increasing Return Volumes
Merchants with PayPal Checkout can use the Happy Returns Return & Exchange Portal at no cost New Return Bar partnership with Ulta Beauty offers shoppers
About this update from Paypal Holdings, Inc.
[{"type":"text","content":"Merchants with PayPal Checkout can use the Happy Returns Return & Exchange Portal at no cost\nNew Return Bar partnership with Ulta Beauty offers shoppers in-person returns at over 1,300 locations nationwide \nSAN JOSE, Calif., March 28, 2022 /PRNewswire/ -- PayPal (NASDAQ: PYPL), today announced it is delivering more ways to help retailers manage returns by enabling merchants who offer PayPal Checkout to use the Happy Returns return and exchange portal software at no additional cost1. Additionally, the company has partnered with Ulta Beauty which increases the total number of Happy Returns Return Bar locations to more than 5,000. As online shopping has continued to accelerate during Covid, average return rates have increased to more than 20%2, making it more important than ever for merchants to manage their post-purchase processes more effectively.\n\n \n \n \n \n \n \n\n \nExpanding Return Software Access\nAmerican consumers returned over $218 billion of online purchases in 20213, creating logistical challenges and greater costs for retailers. By making the Happy Returns software available to PayPal merchant customers at no additional cost, PayPal helps merchants of all sizes to transform their returns experience while streamlining their own operations.\nThe Happy Returns software automates returns and exchanges and delivers a more user-friendly customer flow. With intelligent exchange suggestions based on return reasons and inventory, consumers can make an exchange within the same transaction or choose to receive a refund. For merchants that also use the Happy Returns in-person Return Bar service4, the return flow presents customers with nearby Return Bar locations so they can select their preferred returns location.\n\"As return volumes continue to increase, this is a crucial time for merchants to implement efficient and cost-effective solutions that better equip them to manage the growing role returns play in retail,\" said David Sobie, Vice President of Happy Returns by PayPal. \"By offering the Happy Returns software free of charge, we are delivering a post-purchase solution for merchants that helps them retain revenue and gives them a competitive edge in today's market.\"\nIn addition, the Happy Returns portal is now localized to eight additional languages to enable access by consumers in the EU and Canada. The appropriat...