Press release
Paychex Ranks No. 1 in Payroll Voice of the Customer Report From Sapient Insights Group
ROCHESTER, N.Y., April 7, 2021 /PRNewswire/ -- Paychex, Inc., the HR software and services company that provides the power of simplicity for increasingly
About this update from Paychex, Inc.
[{"type":"text","content":"ROCHESTER, N.Y., April 7, 2021 /PRNewswire/ -- Paychex, Inc., the HR software and services company that provides the power of simplicity for increasingly complex workplaces, ranked No. 1 among all solution providers in the newly released 2020-2021 Sapient Insights Annual HR Systems Survey – Voice of the Customer Report, Payroll Administration and Services Application. \n\n \n \n \n \n \n \n\n \nBased on the conclusion of the 23rd annual Sapient Insights Group HR Systems Survey, Paychex Flex®, the company's SaaS-based cloud application, topped all payroll providers in both user experience and vendor satisfaction scores in the special edition VOC report. Sapient Insights Group is a research and advisory firm focused on equipping clients with data and insights to drive enterprise-wide people and financial outcomes in their HR performance, change management, and technology transformation programs. The firm received 1,900 survey responses from HR leaders in 2020-21, including 800 who provided details about their experience using over 30 different payroll applications in 2020. \n\"Paychex customer comments focused on ease of use, and the positive relationship buyers had with their assigned payroll specialists,\" the report states. \nAccording to Stacey Harris, Sapient Insights Group Chief Research Officer, \"Payroll applications are the most highly adopted HR application in our research, and essential to achieving organizational outcomes. For many organizations, having a relationship with and supporting services from a vendor like Paychex, who also offers supporting services, made a major difference in an organization's ability to adapt and survive this past year. As organizations increase mobile access, flexible payroll options, and improved employee experiences, we continue to see even greater value achieved from investments in these technologies.\"\nPaychex Flex is an all-in-one HR technology application with payroll as the foundation. The hub for all payroll activities, Payroll Center, provides HR administrators and employees with a powerful yet easy-to-use interface. Customizable filters, layouts, and effective dates help to streamline what can often be a time-consuming task. Paychex is well known for avoiding costly payroll errors and helping company owners get back to business on more strategic activities.\nEmployees have acces...