Press release
Paychex Flex® Assistant Wins Stevie Award® for Customer Service Excellence
Paychex chatbot awarded for Best Use of Technology in Customer Service ROCHESTER, N.Y., March 2, 2020 /PRNewswire/ -- For the fourth consecutive year,
About this update from Paychex, Inc.
[{"type":"text","content":"Paychex chatbot awarded for Best Use of Technology in Customer Service\n\n\nROCHESTER, N.Y., March 2, 2020 /PRNewswire/ -- For the fourth consecutive year, Paychex, Inc., a leading provider of human resources, payroll, benefits, and insurance solutions, has won a Stevie Award® for Excellence in Customer Service. This year, a panel of judges selected Paychex Flex® Assistant, the company's customer service chatbot, as a bronze winner for Best Use of Technology in Customer Service. \n\n \n \n \n \n \n \n\n \nPresented annually, this year's Stevie Awards competition yielded more than 2,600 nominations from organizations in 48 nations of all sizes and industries. Winners were evaluated and determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.\n\"Stevie Award winners from around the world should be very proud of their achievements,\" said Michael Gallagher, Stevie Awards executive chairman. \"The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition.\" \nEmbedded in its Paychex Flex® application and always accessible, Paychex Flex Assistant debuted in December 2018. Flex Assistant is an NLP-powered (natural language processing) chatbot that is intuitive and familiar to users who are accustomed to Google searching for answers to any given question. The bot answers 200+ questions that cover the breadth and depth of the Paychex HCM suite. Where the bot differentiates from many on the market is that if the user requires additional information or would like a live person, they are seamlessly connected to a specialist in real-time – 24 hours a day, seven days a week, 365 days a year – to get the answer they need. In addition, with customer experience as the top priority, all bot transactions are visible to the live Paychex service specialist, eliminating the need for users to repeat their reason for chatting and avoiding a frustrating user experience. \n\"With a focus on creating, delivering, and enhancing valuable client-facing services that promote efficiency and self-service for our 670,000+ customers, Paychex has undergone a significant digital transformation over the last decade,\" said Mike Gioja, Paychex SVP of IT and product development. \"Our Paychex Flex Assistant is a stron...