Press release
Over 75% of HR Leaders Will Use AI in the Next Year, According to New Paychex Research
Over three-fourths of HR leaders in companies with 20 or more employees say they’ll use AI in the next 12 months ROCHESTER, N.Y.--(BUSINESS WIRE)-- Paychex,
About this update from Paychex, Inc.
[{"type":"text","content":"\nOver three-fourths of HR leaders in companies with 20 or more employees say they’ll use AI in the next 12 months\n\n\n ROCHESTER, N.Y.--(BUSINESS WIRE)--\nPaychex, Inc., a leading provider of integrated human capital management software solutions for human resources, payroll, benefits, and insurance services, today released the results of its seventh Pulse of HR Report. The annual survey, which aims to understand the current and future state of the HR landscape, found that more than 75% of HR leaders at companies with 20-plus employees, and just over half (51%) at companies with 5-19 employees, plan to use artificial intelligence (AI) in the next 12 months. Respondents at larger companies (20-plus employees) expect they’ll use AI mostly for applicant tracking purposes (30%), followed by assessing employee satisfaction (29%).\n\n\nThe survey of U.S.-based business and HR leaders at companies with five or more employees found that investments in HR technology are expected to help increase employee productivity and improve the employee experience.\n\n\n“We believe it’s a great time for employers to get back to basics, but with a modern approach,” said Jeff Williams, vice president of enterprise and HR solutions at Paychex. “Ground employees in the vision of their company and in the purpose of their work; fund benefits and retirement options that allow workers to feel secure and be present; cultivate and develop talent so they want to stay and thrive; and build leadership routines, operating systems, and human connections that meet people where they are today.”\n\n\nThe research revealed that the following employee issues are big challenges for leaders at companies with 20-plus employees:\n\n\n\nEmployee burnout (32%)\n\n\n\nQuiet quitting (27%)\n\n\n\nFull-time employees working a full-time second job (25%)\n\n\n\nBoomerang employees (23%)\n\n\n\nPolywork (23%)\n\n\n\nEmployees moonlighting with a second part-time job (20%)\n\n\n\nBusinesses with 20-plus employees plan to offer benefits that support employees’ overall well-being in the next 12 months, such as Employee Assistance Programs (30%), a shorter work week (28%), and childcare cost assistance (28%). They also shared that their top priorities throughout the rest of the year are improvements to customer service (80%), efficiency (78%), and employee engagement or retention (...