Business
Papa Johns Selects Deliverect to Modernize Delivery Operations Across U.S. Restaurants
AI-powered platform unifies in-house and third-party fulfillment, powering enterprise-scale digital orderingNEW YORK, March 18, 2026 /PRNewswire/ -- Papa
About this update from Papa John's International, Inc.
[{"type":"text","content":"AI-powered platform unifies in-house and third-party fulfillment, powering enterprise-scale digital orderingNEW YORK, March 18, 2026 /PRNewswire/ -- Papa Johns today announced a strategic partnership with Deliverect to deploy its Smart Dispatch & Delivery Management platform across all Papa Johns restaurants in the U.S. by the end of 2027.\n \n \n \n \n \n \n \nThe partnership is part of Papa Johns multi-year initiative to modernize its fulfillment technology stack. The platform enables the brand to execute all orders, whether fulfilled by in-house delivery drivers or third-party service partners, through a single, intelligent system that connects every ordering channel, point-of-sale and delivery workflow into a unified operational delivery orchestration hub.\"As we continue to prioritize our technology evolution to deliver a better experience for our customers and our in-store team members, one key area of improvement is to optimize and simplify our delivery process. Partnering with Deliverect allows us to do exactly that.\"— Kevin Vasconi, Chief Digital and Technology Officer, Papa JohnsBy consolidating delivery operations into a centralized platform, Papa Johns gains full visibility across the order-to-delivery lifecycle, ensuring reliable fulfillment, operational efficiency and a consistent guest experience at scale.Intelligent Delivery Management at Enterprise ScaleDeliverect supports Papa Johns delivery operations by intelligently routing orders from all first-party channels to the most appropriate delivery fleet. Depending on the restaurant setup and real-time conditions, orders may be dispatched automatically or manually to in-house drivers, third-party fleets, or a hybrid of both.Leveraging machine learning with robust business configurability, Deliverect's technology eliminates unnecessary manual handoffs, while their teams gain live visibility into driver assignments, estimated arrival times, and delivery performance metrics.As a core component of Papa Johns' delivery technology stack and integrated to digital, in-store, and driver systems, Deliverect helps improve operational agility and supports data-driven decision-making across the enterprise.Flexible Deployment, Centralized ControlDeliverect helps Papa Johns deliver a better experience for every customer, with faster and more accurate delivery times, along with ...