Business
Western Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText
Western Cape Department of Transport & Public Works Improves Effectiveness of Critical...
About this update from Open Text Corporation
[{"type":"text","content":"\n\n\n\nWestern Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText\n\n/* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n\n\n\n\n\n\nWestern Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText\nCanada NewsWire\nWATERLOO, Ontario, Jan. 19, 2017\n\n\n\nOpenText Content Suite Brings New Efficiency to Operating License Applications and Invoice Processing\n\n\n\nWATERLOO, Ontario, Jan. 19, 2017 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that the Western Cape Department of Transport & Public Works is using OpenText Content Suite to improve its critical processing of public transport operating license applications and supplier payments.\n\n\n \n \n\n \nThe Western Cape Department of Transport & Public Works is responsible for ensuring safe and efficient transport in the Western Cape province of South Africa. Issuing residents with their licenses to operate public transport services, vital to both private citizens and the transport system, the department plays an important role in Western Cape's busy economy.\n\n\"Paper-based application processing was inefficient and costly,\" said Yasir Ahmed, Chief Director for Transport Regulation. \"Applications and supporting documents were routinely misplaced or lost, and we were getting numerous complaints with average turnaround time rising to 147 days. The department also lacked a way to clearly track the status of applications, an extremely frustrating process for clients and our staff.\"\n\nThe department began its digital transformation by launching a pilot project with OpenText to digitize and manage all documents throughout the application process. Working with OpenText, and local South African partner Datacentrix, the Western Cape Department of Transport & Public Works implemented a multi-faceted change management program to train employees on the solution and ensure strong user adoption – a vital component to making ...