NiCE Launches Local Dedicated CXone Mpower Instance in South Africa, Expanding AI Customer Experience Capabilities Across the Continent

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[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":480,"url":"https://media.zenfs.com/en/business-wire.com/7691481f1001c4f6b6ff65c9569ed5a8"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/HkTmh8KUxHDRkiFsa0JZLQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTk2MDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/7691481f1001c4f6b6ff65c9569ed5a8","width":480,"height":480}},"lazy":false},{"type":"text","content":"New locally hosted cloud platform delivers AI-powered, compliant, and personalized customer experiences with full South African data residency","length":142,"tagName":"p","attribs":{}},{"type":"text","content":"HOBOKEN, N.J., December 10, 2025--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the official launch and general availability of NiCE CXone Mpower on a dedicated, local instance in South Africa, marking a significant expansion of its AI-powered customer experience platform within the region. The platform is now live, hosted locally with redundant data centers in Cape Town and Johannesburg, enabling financial institutions, regulated industries, and large enterprises to deliver connected, compliant, and personalized customer experiences across every channel. This infrastructure also provides a strategic foundation for NiCE’s growth across the broader African continent, supporting customer deployments already underway in multiple African countries.","length":761,"tagName":"p"},{"type":"text","content":"Crucially, this local instance ensures that all core CXone Mpower applications and customer data remain resident within South Africa, providing the necessary controls for compliance with local data governance and regulatory requirements.","length":237,"tagName":"p"},{"type":"text","content":"South African organizations are accelerating their shift from traditional contact center models to AI-enabled customer engagement ecosystems. They require platforms that support real-time decisioning, operational resilience, strict data governance, and measurable outcomes. The introduction of CXone Mpower supports this evolution by providing a unified cloud-native platform designed to orchestrate interactions and journeys end to end, with the assurance of local data residency.","length":481,"tagName":"p"},{"type":"text","content":"This l...

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