Business
NiCE Cognigy is the Sole Vendor Recognized as Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms
HOBOKEN, N.J., February 03, 2026--NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been recognized as the only solution to receive the Customers’ Choice distinction in the 2025 Gartner® Peer Insights™ "Voice of the Customer" for Enterprise Conversational AI Platforms, based on verified customer feedback. For a complimentary copy of the report, click here.
About this update from Nice Ltd.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":480,"url":"https://media.zenfs.com/en/business-wire.com/1acf81b05ab3afab33ac3feca24eda09"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/NYb5i1KF89Z1aOw2JO19mg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTk2MDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/1acf81b05ab3afab33ac3feca24eda09","width":480,"height":480}},"lazy":false},{"type":"text","content":"Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report","length":135,"tagName":"p","attribs":{}},{"type":"text","content":"HOBOKEN, N.J., February 03, 2026--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been recognized as the only solution to receive the Customers’ Choice distinction in the 2025 Gartner® Peer Insights™ "Voice of the Customer" for Enterprise Conversational AI Platforms, based on verified customer feedback. For a complimentary copy of the report, click here.","length":453,"tagName":"p"},{"type":"text","content":"The Customers’ Choice distinction is based solely on verified customer reviews. According to Gartner, "Vendors placed in the upper-right "Customers’ Choice" quadrant of the "Voice of the Customer" have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience)." NiCE believes this is a strong indicator of enterprise trust, deployment success, and long-term value for organizations evaluating Conversational and Agentic AI platforms.","length":518,"tagName":"p"},{"type":"text","content":""To us, being recognized as the only Customers’ Choice vendor is a powerful validation — because it comes directly from the people who rely on our platform every day," said Philipp Heltewig, Chief AI Officer, NiCE. "Our users’ trust drives everything we build. This distinction reinforces our commitment to delivering AI Agents that elevate customer experiences and support service teams globally."","length":418,"tagName":"p"},{"type":"text","content":"Rated 4.8 out of 5 stars from 138 ratings (as of January 14, 2026) on Gartner Peer Insights, Cognigy.AI...