Business
Nortel Plans to Invest and Spend US$ 38 million in New Customer Service Center of Excellence in Mexico Over Next Five Years
Nortel Plans to Invest and Spend US$ 38 million in New Customer Service Center of Excellence in Mexico Over Next Five Years.
About this update from Newterra Resources, Inc.
[{"type":"text","content":"\n\n\n\n\n300 Professionals to Deliver Telecom Services, Solutions to Americas\nand Europe\n\nMEXICO CITY, Oct. 16 /CNW/ - Nortel(x) (NYSE/TSX: NT) today announced the\nopening of its new Customer Service Center of Excellence (CoE), in Mexico\nCity, where more than 300 newly-hired professionals will focus on delivering\nservices and telecom solutions to service providers across North America,\nEurope, Caribbean and Latin America.\nNortel plans to invest and spend US$ 38 million in the new Customer\nService CoE over the next five years which is focused on next-generation\nnetwork (NGN) engineering, VoIP solutions, multimedia, databases and\nradio-frequency technologies for global service providers and carriers. The\nCoE will be powered by state of the art tools, quality processes such as Lean\nSix Sigma and the latest in Nortel technology. It will support order\nmanagement and network engineering and field operations such as delivery and\napplication of remote software integration. Nortel intends to hire recent\ngraduates from public and private Mexican universities to staff the CoE and\nshould have 300 employees working at the CoE by June 2007.\n\"This is an exciting time for Nortel as we continue transforming our\noperations to be more efficient and customer-focused,\" said Joel Hackney,\nsenior vice president, Global Operations and Quality, Nortel. \"We are very\ncommitted to continue providing the highest levels of quality to our customers\nat a competitive cost, while ensuring we maximize investments in our\nresources.\"\nNortel's new Customer Service CoE adds to the previously-established VoIP\nCoE, which has been operating in Mexico for over one year, now under the\nmanagement of Rafael Velasco.\n\"Mexico offers a great environment, with excellent professionals,\nuniversities and a diverse, well-established infrastructure in a centralized\nlocation in the Americas,\" said Martha Bejar, president, Caribbean and Latin\nAmerica, Nortel. \"We are very glad to continue contributing to this country by\noffering professional opportunities to over 300 individuals who will provide\nthe kind of high-quality service we require for this new CoE.\"\nNortel will drive process excellence at its new Customer Service CoE\nthrough three major focus areas: supplier life-cycle management; design or\nparts standardization; and a data-intensive...