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Nortel Names Ellen Bovarnick Vice President of Lean Six Sigma and Global Quality
Nortel Names Ellen Bovarnick Vice President of Lean Six Sigma and Global Quality.
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[{"type":"text","content":"\n\n\n\n\n>\n\nTORONTO, Oct. 30 /CNW/ - Nortel(x) (NYSE/TSX: NT) announced Ellen Bovarnick\nas vice president, Lean Six Sigma and Global Quality, effective Monday,\nOctober 30, 2006. Bovarnick will lead the implementation of Nortel's Six Sigma\ninitiative and is responsible for managing customer satisfaction, driving\nprocess improvements, and establishing corporate quality standards, goals and\nprograms.\n\"Ellen Bovarnick has an impressive track record of maximizing quality,\nimproving customer satisfaction, and streamlining business processes at major\nglobal corporations,\" said Mike Zafirovski, Nortel's president and CEO. \"Her\nexperience in driving quality change on a global scale will be of great\nbenefit to both Nortel and our customers.\"\nBovarnick joins Nortel from the Coca-Cola Co. in Atlanta, GA, where she\nserved as vice president, Business Process Excellence. She has demonstrated\nrepeated success driving institutional quality and business process\nimprovements throughout her career, serving as director, Total Quality for US\nWest, senior vice president of Six Sigma Quality for GE Capital Mortgage\nCorp., and vice president of Quality and Six Sigma for the Aerospace division\nof Honeywell International. Six Sigma is a popular statistical methodology\nemployed by many top companies to eliminate defects and improve customer\nsatisfaction.\nWhile at Coca-Cola, Bovarnick led the global deployment of the Lean Six\nSigma strategies for both the company and its bottling system, an\nimplementation spanning 27 company divisions and 200 countries. She also\ndirected the deployment of Quality Assurance and Lean Six Sigma strategies\nacross 18 business enterprises within the five Aerospace global units at\nHoneywell. Her efforts have generated as much as $215 million in bottom line\nbenefits and have consistently resulted in high customer satisfaction ratings.\n\"I'm excited to welcome Ellen to my team,\" said Joel Hackney, Nortel's\nsenior vice president, Global Operations and Quality. \"Nortel successfully\nlaunched Lean Six Sigma this year, and the timing is right for a dynamic\nleader like Ellen to drive it to advanced levels. Ellen will lead this\ninitiative through a strong focus on Nortel's key priority areas -- customer\nsatisfaction, time to market, cost of poor quality and cash management. Her\nexperience, insight,...