Business
InterContinental Jeddah Hotel Transforms Customer Service with Nortel Solutions
InterContinental Jeddah Hotel Transforms Customer Service with Nortel Solutions.
About this update from Newterra Resources, Inc.
[{"type":"text","content":"\n\n\n\n\nWireless Communications Ensures Rapid Response to Guest Requests\n\nJEDDAH, Kingdom of Saudi Arabia, Nov. 18 /CNW/ - The InterContinental\nJeddah Hotel has deployed a converged network from Nortel(x) (NYSE/TSX: NT) to\nsupport advanced IP-based communications such as high-speed Internet access,\nunified messaging and mobility for guests while driving staff efficiency and\nproductivity. The 360-room hotel was recently voted 'Best Business Hotel in\nJeddah for 2006' by the readers of the Business Travelers Middle East\nMagazine. The new network was deployed with Nortel's regional channel partner\nBaud Telecom Company.\n\"InterContinental Jeddah Hotel takes very seriously the combination of\ntradition, innovation and excellence,\" says Mr. Bander Al Harbi, director of\nOperations and general manager, Intercontinental Jeddah Hotel. \"Our guests,\nwhether traveling for business or pleasure, continously demand the highest\nlevel of communications services. Total connectivity allows them to have\nsecure and reliable connections to their respective corporate networks and to\nthe Internet.\"\nThe Intercontinental's new voice and data network uses 64 wireless access\npoints throughout the hotel to provide continuous mobile voice communications\neven in areas such as the basement, kitchen and garages where traditional\ncellular solutions often do not reach. The hotel can now offer high-speed\nInternet access in every room and wireless connectivity in its lounges.\nPersonnel can also roam throughout the hotel premises and remain accessible to\nguests and colleagues through a single mobile device which replaces separate\npagers, cordless phones or walkie talkies.\n\"With over 25 years of providing communication services to the\nhospitality industry globally, Nortel understands the needs of this industry\nand is committed to providing leading technologies to meet the sector's needs\nand those of its traveling customers,\" said Ramin Attari, vice president\nNortel Middle East.\nInterContinental Jeddah Hotel benefits from the seamless integration of a\nVoWLAN IP telephony solution from Nortel with the highly sophisticated IP\nNortel Communication Server (CS) 1000. The CS 1000 IP telephony system\nsupports extensive hotel telephony features and applications such as the\nHospitality Messaging Server 400 (HMS 400) for staff and guest mes...