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SpeechLogix Partners with CounterPath to Boost Agent Performance and Maximize Efficiency in the Middle East
The XLogix platform and Bria for Call Center solution facilitate seamless communication for ...
About this update from Newpath Resources Inc
[{"type":"text","content":"SpeechLogix Partners with CounterPath to Boost Agent Performance and Maximize Efficiency in the Middle EastThe XLogix platform and Bria for Call Center solution facilitate seamless communication for operators and enterprises in Saudi Arabia, improving overall operationsVANCOUVER, BC and MISSISSAUGA, ON / ACCESSWIRE / October 5, 2020 / CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of award-winning Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, today announced its Bria® for Call Center solution has enabled SpeechLogix to create the XLogix® Platform, an application for Mac, Windows, Android and iOS that increases agent performance and maximizes efficiency to improve contact center operations. The XLogix Platform provides intelligent routing, so that call center agents can use local numbers to call more than 65 countries. Together, the companies are targeting the overall contact center market, which is expected to reach USD 72.3 billion by 2027, according to a new report by Grand View Research, Inc.[1]Complemented by Bria for Call Center, the XLogix Platform enhances the agent's user experience and maximizes overall efficiency. The XLogix Platform allows service providers to lead and innovate with a one stop platform for Unified Communication and Contact Center as a Service with advanced localization services available in over 200 countries.The XLogix Platform is a robust, standalone solution, that is further enhanced by Bria for Call Center. Built on open standards, Bria for Call Center facilitates seamless communication for operators and enterprises.\"The CounterPath softphone solution meets our unique requirements, such as maximizing the efficiency of contact center agents while also being interoperable,\" said Nedal Shahin, Head of Global Operations at SpeechLogix Canada. \"Having a large customer base of SMEs and enterprises in Saudi Arabia, it was important that our chosen vendor be able to house all network data on our premises. The Stretto™ Platform, which provisions Bria for Call Center, allows us to do just that from an in-house, centralized location.\"\"The XLogix Platform is a clear example of what our Bria for Call Center solution can do for contact centers,\" said Todd Carothers, Chief Revenue Officer at CounterPath. \"SpeechLogix w...