Business
Leading Contact Center Solution Provider Signs Agreement with CounterPath for Hosted Stretto Platform(TM) Services
Long-standing CounterPath Customer Adopts Subscription-based Stretto Platform Services to Pr...
About this update from Newpath Resources Inc
[{"type":"text","content":"Leading Contact Center Solution Provider Signs Agreement with CounterPath for Hosted Stretto Platform(TM) ServicesLong-standing CounterPath Customer Adopts Subscription-based Stretto Platform Services to Provision and Manage Their End UsersVANCOUVER, BC / ACCESSWIRE / July 18, 2018 / CounterPath Corporation (NASDAQ: CPAH) (TSX: PATH), a global provider of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and service providers, today announced a signed agreement with a leading contact center solution provider to deploy CounterPath's Hosted Stretto Platform™ for provisioning, voice quality monitoring, and remote support. The deployment is expected to grow over the coming months as usage expands to cover their install base of Bria Unified Communications clients.Under the license agreement, the existing contact center customer will use cloud-based Stretto Platform services to easily provision and manage it's current deployment of Bria softphones and leverage its in-depth reports and analytics to ensure optimal user experiences with greater responsiveness and efficiency. CounterPath was chosen by the customer to solve the management issues surrounding the success of their contact center customer deployment. Given the large scope and scale of their deployment, our customer was adding support resources to manage the onboarding and offboarding of Bria Software as their contact center customers expanded. With Stretto Platform services, our customer can now significantly decrease their operating costs.According to a recent worldwide market study by Gartner, Software as a Service (SaaS) remains the largest segment of the cloud market, with annual revenue expected to grow 22.2 percent to reach $73.6 billion in 2018. Gartner expects SaaS to reach 45 percent of total application software spending by 2021 1. CounterPath customers are seeing the growing market trend towards cloud-based subscriptions services and are beginning to evaluate CounterPath's Stretto subscription-based user management for current deployments of Bria Software.\"We are pleased to continue delivering software and services to this customer with its tens of thousands of users leveraging CounterPath's Bria Softphone with their contact center offering and where user management is a challenge,\" said Todd Carothers, EVP of Sales and Marke...