Business
Genesys Licenses CounterPath Technology to Bring VoIP to Call Centers Worldwide
VANCOUVER, July 16 /CNW/ - CounterPath Corporation (TSX-V: CCV; OTCBB: CPAH), a leading provider ...
About this update from Newpath Resources Inc
[{"type":"text","content":"\n\n\n\nVANCOUVER, July 16 /CNW/ - CounterPath Corporation (TSX-V: CCV; OTCBB:\nCPAH), a leading provider of desktop and mobile VoIP software products and\nsolutions, today announced that Genesys, an Alcatel-Lucent company (Euronext\nParis and NYSE: ALU), will integrate CounterPath's Software Development Kit\n(SDK) into its Agent Desktop product suite to bring improved VoIP\ncommunication technology to call center customers worldwide.\n\n\nGenesys, the world's No. 1 contact center software company, provides a\ncomprehensive and open suite of contact center software products that allow\ncompanies to manage their contact center workflow with accuracy and\nefficiency. Genesys will use CounterPath's C++ Edition SDK to create Session\nInitiation Protocol (SIP) endpoint connection functionality. As part of its\nnext-generation desktop software, this new SIP endpoint connection makes it\neasy for Genesys customers to extend VoIP services to their call centers.\nMembers of the Genesys developer community will also be able to integrate this\nSIP endpoint connection to customize and deploy their own applications.\n\n\n"Call centers are primarily focused on two things: delivering excellence\nin customer satisfaction and improving operational efficiencies," said Robert\nBrown, Vice President of Marketing for CounterPath. "The combined solution of\nGenesys' call center software and CounterPath's SDK empowers call center\nmanagers to leverage innovative VoIP technologies to enhance collaboration,\ndynamically scale their workforce and increase agent productivity. Together,\nwe are putting value added technology directly into their hands."\n\n\nCounterPath's C++ Edition SDK now supports Visual Studio 2008, taking the\ndeveloper experience one step further by empowering more innovation across\nnext generation Windows applications. CounterPath also offers COM Edition and\nActiveX Web Edition SDKs which enable flexible, rapid application development\noptions for creating desktop softphone clients, Rich Internet Applications\n(RIA) and telephony extensions into existing enterprise and web applications.\nCounterPath SDKs are built on open standards, leveraging SIP to create, run\nand terminate multi-media sessions.\n\n\nAbout Genesys Telecommunications Laboratories, Inc.\n\n\nGenesys, an Alcatel-Lucent company, is the only compa...