Business
CounterPath UC Solutions Empower Genesis Financial Solutions' Virtual Desktop Infrastructure (VDI) to Rapidly Transition to New Remote Working Environment
Bria Enterprise solution has enabled the organization ' s 400-seat call center to quickly ad...
About this update from Newpath Resources Inc
[{"type":"text","content":"CounterPath UC Solutions Empower Genesis Financial Solutions' Virtual Desktop Infrastructure (VDI) to Rapidly Transition to New Remote Working EnvironmentBria Enterprise solution has enabled the organization's 400-seat call center to quickly adjust to remote working conditions during the COVID-19 public health emergencyVANCOUVER, BC / ACCESSWIRE / July 22, 2020 / CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of award-winning Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, today announced that its Bria Enterprise solution has enabled Genesis Financial Solutions to quickly adapt to remote working conditions in light of the COVID-19 pandemic.The financial solutions provider, which specializes in ‘second-look financing' for consumers and merchants that are unable to borrow from a prime lender, provides direct-to-consumer credit cards to aid customers in rebuilding credit. Support for its customer base is delivered by its 400 strong call center based in Akron, Ohio.Genesis Financial Solutions has long relied on a virtual desktop infrastructure (VDI) for its operations, with a limited use of softphones. Being a credit card provider, Genesis relies heavily on a team of call agents to deal with the round the clock assistance its customers need. Upon having to rapidly shift to a remote working model due to the COVID-19 global pandemic, the team quickly realized its existing setup was not up to the task.\"The solution we had in place simply wasn't built for this,\" said Mike Smith, VP Technical Services. \"Our team had difficulty logging in, establishing and maintaining a connection when working remotely.\" Smith and his team needed an efficient solution that would integrate into their existing VDI, creating a smoother process for the team, and providing full support throughout the deployment.\"We initially looked to our existing PBX provider for a softphone solution, but quickly discovered that the offering was far too complex, difficult to use, and they were unable to provide the support we needed to migrate in the first instance,\" added Smith. \"Following a short engagement with CounterPath, we were quickly set up with Bria Enterprise licenses for the entire site. Bria Enterprise is now a vital part of our strategic solution, operating on our existing VDI. In...