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CounterPath Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Bria® for Call Center honored for improving customer service technology and improving t...
About this update from Newpath Resources Inc
[{"type":"text","content":"CounterPath Receives 2019 Contact Center Technology Award from CUSTOMER MagazineBria® for Call Center honored for improving customer service technology and improving the customer experienceVANCOUVER, BC / ACCESSWIRE / September 24, 2019 / CounterPath Corporation (NASDAQ:CPAH)(TSX:PATH), a global provider of award-winning Unified Communications solutions for enterprises and service providers, announced today that TMC, a global, integrated media company, has named Bria for Call Center as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.\"Various trends have prompted call centers to change and improve their operations in the last several years,\" said Todd Carothers, Chief Revenue Officer at CounterPath. \"Cost efficiency imperatives, self-service, social media, and cloud-based solutions have driven changes within call centers. At the same time, businesses are seeking ways to differentiate themselves through strong customer interactions, new customer collaboration tools, new mediums and social media outlets to engage their customers, and they are looking for ways to monitor, track and improve customer service with analytics. Bria for Call Center delivers these capabilities and more.\"Bria for Call Center addresses the call center needs of both service providers and enterprises. With the Bria for Call Center application - designed with the \"Agent Experience\" in mind, CounterPath is able to offer organizations an immediate competitive advantage with a solution that is scalable and easy to deploy, integrates seamlessly into the enterprise architecture, and ensures optimal agent productivity.The Bria for Call Center application provides a comprehensive suite of features, including voice and video calling, a broad range APIs to maximize services including HD Voice, security/encryption including TLS (for SIP signaling) and SRTP (for media), Third-Party Call Control (to enable a third-party Call Center app to remotely control the Bria client via SIP signaling), and call recording. It can be deployed as a standalone softphone and can also be locked into system tray, so that the Call Center agent only interacts with a single call center application. Built on open standards, the Bria for Call Center feature pack enables operators to take full advantage of the Bria softphone technology to use for its Call C...