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CounterPath Enhances Visitor Management Experience for WinTech's ALICE Receptionist with Integrated Voice and Video Communication Solutions
Expands CounterPath’s Market Opportunity of its Popular VoIP SDK in Emerging Visi...
About this update from Newpath Resources Inc
[{"type":"text","content":"CounterPath Enhances Visitor Management Experience for WinTech's ALICE Receptionist with Integrated Voice and Video Communication SolutionsExpands CounterPath’s Market Opportunity of its Popular VoIP SDK in Emerging Visitor Management System MarketVANCOUVER, BC / ACCESSWIRE / August 20, 2019 / CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of award-winning Unified Communications solutions for enterprises and solution providers, announced today that WinTech, a Las Vegas-based global technology solution developer, has selected CounterPath to deliver integrated high-definition voice and video communication solutions for ALICE®, an innovative virtual receptionist and visitor management solution.‘ALICE’, an acronym for 'A Live Interactive Customer Experience’, is an advanced visitor management, greeting and communication solution that serves as a virtual receptionist for SMBs, government offices and medium to large enterprises. Wanting to provide organizations with the ability to offer guests a personalized virtual reception and check-in experience, WinTech leveraged CounterPath’s VoIP SDK to bring high-quality two-way HD voice and video communications to ALICE. With these capabilities, ALICE can guide customers through check-in, notify staff, and connect guests and employees efficiently and effectively. According to a recent research report, the visitor management systems market will register 8.3% CAGR in terms of revenue over the next five years[i]. Its global market size is poised to reach 1.2 billion USD by 2024, up from 730 million USD in 2018.“We were looking for a robust SDK with a proven history in highly unique deployment scenarios, possibly something that was supported by a market leader in the VoIP space,” said Mike Yoder, CEO of WinTech. “We evaluated several options over the years and benchmarked CounterPath as part of our ongoing due diligence process. But, we always found the other solutions to be lacking in multiple areas where CounterPath excelled. We made the right choice with the CounterPath VoIP SDK as it helps power up superior, high-definition voice and video, delivering advanced communications that makes ALICE a virtual receptionist like no other.”While looking to add HD voice and video to ALICE, WinTech realized that devel...