Business
CounterPath Announces Bria for Genesys
CounterPath Announces Bria for Genesys
About this update from Newpath Resources Inc
[{"type":"text","content":"\n\n\n\n Jul. 13, 2010 (Canada NewsWire Group) -- Major Airline and Entertainment Company Among Initial Users of the Bria Voice and Video Softphone with Genesys' Contact Center Solution\n\n CounterPath Corporation (TSX-V: CCV; OTCBB: CPAH), an award-winning provider of desktop and mobile VoIP software solutions, today announced that the latest release of its Bria multimedia softphone is now available for integration with Genesys contact center desktop applications. An Alcatel-Lucent company (Euronext Paris and NYSE: ALU), Genesys has certified Bria for use with the Genesys 8 SIP Server, providing Genesys customers with a fast, cost-effective way to deploy VoIP and video calling services within their contact centers and to home-based agents.\nTo simplify Bria's integration with Genesys contact center desktop applications, customer options include the following:\n\n\n >\n\n\nGenesys 8 provides visibility into customer data and standard response information so contact and call center agents can quickly and effectively handle calls. With the addition of CounterPath's Bria multimedia softphone, Genesys customers now have access to a highly secure, standards-based softphone that enables voice and high-definition (1280x720p) video calls between agents and supervisors.\nBria supports a variety of operating systems, including desktops and laptops running Linux, Mac and Windows, and operates on any wired or wireless IP network, including 3G/4G and Wi-Fi. This flexible design enables contact center operators to significantly reduce the cost of providing unified communications (UC) solutions to agents and employees, all without the need to install dedicated telephony hardware on each desk.\n\nThe integration of Bria also provides Genesys customers with:\n\n\n >\n\n\n"Genesys' certification of Bria is the latest example of CounterPath's momentum in the contact and call center markets, which represent a major opportunity for our company," said Robert Brown, VP Marketing for CounterPath. "Bria gives Genesys customers a flexible, sophisticated and unified VoIP and video solution that is easy to implement and easy to use. The combination of CounterPath and Genesys is a win-win-win for both companies and Genesys users."\nFor more information about Bria, visit www.counterpath.com/bria.html.\n\nAbout CounterPath\n\nCounterPath C...