Business
Newegg Uses ChatGPT to Improve Online Shopping Experience
CITY OF INDUSTRY, Calif.--(BUSINESS WIRE)-- Newegg Commerce, Inc. (NASDAQ: NEGG), a leading global technology e-commerce retailer, announced today that the
About this update from Newegg Commerce, Inc.
[{"type":"text","content":" CITY OF INDUSTRY, Calif.--(BUSINESS WIRE)--\nNewegg Commerce, Inc. (NASDAQ: NEGG), a leading global technology e-commerce retailer, announced today that the company is using ChatGPT to improve its customers’ online shopping experience.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230327005151/en/Newegg's PC Builder with ChatGPT search implementation. (credit: Newegg)\nIntroduced in November 2022, ChatGPT from OpenAI is a conversational artificial intelligence (AI) program capable of providing information that improves efficiency in myriad situations.\n\nNewegg has started using ChatGPT for:\n\n\nPC Builder shopping tool, which helps customers select components to build a desktop PC\n\n\nOptimizing text content throughout the Newegg website\n\n\nCustomer service chat\n\n\nCustomer email subject lines\n\n\nSearch Engine Optimization\n\n\nPC Builder\n\nChatGPT is now included in Newegg’s PC Builder, an online shopping tool launched in June 2020 that helps customers discover compatible parts so they can build a desktop PC system with their preferred specifications and budget. Currently in beta, the AI-based search feature enables customers to enter their desired PC attributes into a search bar for ChatGPT to evaluate and recommend PC component configurations. In addition to ChatGPT search, PC Builder still offers set selections: the intended PC use, processor, graphics card and price range.\n\nUse PC Builder with ChatGPT now: https://newegg.io/pcbuilder_chatgpt\n\nWebsite Text\n\nNewegg uses ChatGPT to modify text throughout its site to help customers browse and discover tech products. These functions include suggesting content for product detail page titles, summaries and descriptions.\n\nCustomer Service Chat\n\nIn Newegg’s customer service chat, ChatGPT can help customers get the best available answers and alert Newegg staff to resolve concerns when necessary. The benefits of using ChatGPT in customer service are using chatbots that more accurately replicate human understanding and interaction, which provides customers with a more informative and satisfying session to resolve their questions and concerns. ChatGPT can handle more customer topics than previous chatbots, which helps customer service representatives save time by focusing on complex customer issues.\n\n...