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NETSCOUT Research Reveals that 75% of Enterprises Plan to Grow the Use of Unified Communications and Collaboration Platforms in 2023
Despite productivity concerns, only 23% currently use an independent tool to monitor the experience of remote workers using UC&C platforms WESTFORD,
About this update from Netscout Systems, Inc.
[{"type":"text","content":"\nDespite productivity concerns, only 23% currently use an independent tool to monitor the experience of remote workers using UC&C platforms\n\n WESTFORD, Mass.--(BUSINESS WIRE)--\nNETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today released new research highlighting the ongoing importance of unified communication and collaboration (UC&C) platforms to the post-pandemic future of hybrid work.\n\nIn its third annual survey of 300 IT decision-makers at organizations with over $1 billion in revenue, NETSCOUT found that the vast majority (69%) increased the number of UC&C tools used, with 75% expected to support more platforms over the next 12 months. The need to take advantage of new features and functions (89%) or better support employee collaboration (67%) was cited most often in driving these decisions.\n\nA majority (60%) of respondents say collaboration platforms, applications, and tools are critical to their organization’s current work environment, compared with 49% last year – a more than 20% increase year-over-year.\n\nAdditional findings from the research include:\n\n\nMost enterprise-level organizations support 1-4 unified communication and collaboration tools and applications. Over one-third support 5-9 tools and applications, while 15% use ten or more.\n\n\nMicrosoft Teams and Zoom remain the most commonly used platforms by 86% and 78% of those surveyed, respectively. Respondents were more likely to say that their organizations previously used Webex, Slack, or Google Meet.\n\n\n52% said that multiple platforms used across different departments/teams in their organization negatively impacted their ability to respond to UC&C-related challenges.\n\n\n29% of companies stated that UC&C-related issues continue to make up most IT help desk requests.\n\n\n54% report that it still takes a few hours to resolve UC&C-related issues.\n\n\nOnly 23% are using an independent tool leveraging packet analysis to monitor the performance and experience of remote workers.\n\n\nFinally, examining the importance of UC&C platforms within call centers for the first time, this year’s survey found that 86% of enterprises are operating remote or hybrid call centers. However, over 70% of IT leaders feel that call quality, dropped calls, delayed connection times, and ...