Business
NETSCOUT Research Finds 97% of Enterprises Experienced Major UCaaS-Related Outages in 2023
Outages Can Cost up to $1,000,000 or More in Lost Sales and Productivity WESTFORD, Mass.--(BUSINESS WIRE)-- NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading
About this update from Netscout Systems, Inc.
[{"type":"text","content":"\nOutages Can Cost up to $1,000,000 or More in Lost Sales and Productivity\n\n\n WESTFORD, Mass.--(BUSINESS WIRE)--\nNETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today released research that analyzes the challenges IT teams face in monitoring and troubleshooting Unified Communications as a Service (UCaaS) tools as the need to support more Software as a Service (SaaS) applications grows.\n\n\nOne significant finding is that nearly all enterprises (97%) experienced at least one major UCaaS incident or outage in 2023, lasting at least a few hours and affecting broad functionality, with 64% of respondents estimating associated losses of at least $10,000 in sales and productivity. Forty-seven percent of enterprises with annual revenue over $10 billion estimated losses of $100,000 to one million dollars or more.\n\n\nAdditional findings include:\n\n\n\nEnterprises with remote sites like branch offices, warehouses, factories, satellite campuses, healthcare clinics, and retail locations are more heavily impacted by increased complexity, with more than 75% of help desk tickets requiring at least a few hours to resolve.\n\n\n\nAI features are important to IT decision-makers when selecting new UCaaS platforms, especially AI prioritization of messages by urgency, AI-editing for spelling/grammar, and AI-generated text summaries of voice messages/calls.\n\n\n\n51% of enterprises experienced at least four major UCaaS-related outages in the past year.\n\n\n\nUCaaS platforms were responsible for most help desk tickets among 37% of those surveyed, with 55% of respondents stating that it typically takes their IT organization a few hours to resolve issues.\n\n\n\nUCaaS platforms represent a significant percentage of overall SaaS adoption, with most organizations (59%) now supporting at least six or more UCaaS tools and applications and 10 or more SaaS tools and applications.\n\n\n\n76% of companies increased the number of SaaS tools and applications they used over the past year.\n\n\n\n“When essential platforms experience widespread and persistent outages, the disruption interrupts critical business operations and can lead to substantial financial losses,” said Michael Szabados, chief operating officer, NETSCOUT. “As IT teams continue to face visibility issues, es...