Business
NETSCOUT Helps Reduce Fiber-to-the-Home Costs and Customer Churn
DPI-Enhanced Observability Generates Insights that Deliver Exceptional Customer Experiences WESTFORD, Mass.--(BUSINESS WIRE)-- NETSCOUT® SYSTEMS, INC.
About this update from Netscout Systems, Inc.
[{"type":"text","content":"\nDPI-Enhanced Observability Generates Insights that Deliver Exceptional Customer Experiences\n\n\n WESTFORD, Mass.--(BUSINESS WIRE)--\nNETSCOUT® SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced its solutions to support cable providers and multiple service operators (MSOs) in improving their ability to deliver an exceptional customer experience while reducing costs.\n\n\nCompetition is driving the development of new methods for delivering content more efficiently and effectively. Streaming entertainment, gaming and interactive content, and home automation continue to drive demand for high-speed, scalable, resilient Internet infrastructure as the number of Internet of Things (IoT) devices worldwide is expected to increase from 19.8 billion in 2025 to more than 40.6 billion by 2034. This demand continues to fuel the need for bringing more fiber to the home (FTTH), a market estimated at $56.03 billion in 2024 and projected to grow to $110.44 billion globally by 2030.\n\n\n“DPI-enhanced observability plays a critical role for cable providers and MSOs as they seek ways to reduce operational costs and retain their customers,” said Paolo Trevisan, AVP, product management, NETSCOUT. “Providing curated smart data that is high-quality and low cost enables AI and machine learning that reduces costs and improves operational effectiveness. This helps empower AIOps and NetOps teams with capabilities they need to move from proactive postures towards preventative that can deliver the desired results.”\n\n\nImproving Customer Experience and Reducing Costs\n\n\nNETSCOUT’s Omnis™ AI Insights generates a high-fidelity, curated dataset to provide real-time network visibility, ensuring a high-quality user experience for video streaming and over-the-top (OTT) services to help MSOs deliver better high-quality user experiences more cost-effectively. With the ability to proactively identify and resolve many issues remotely across disaggregated infrastructures, Omnis AI Insights helps lower operational costs and minimize disruption to customers by only sending technicians to subscriber homes when they are truly needed for problem resolution.\n\n\nSupporting AI/ML processes, Omnis AI Insights automatically learns the various dimensions of the subscriber and helps ...