Business
One in five NHS Trusts use AMC
One in five NHS Trusts use AMC.
About this update from Netcall Plc
[{"type":"text","content":"\n \nRNS Number : 9639B Netcall PLC 10 April 2013 \n \n\n \n10 April 2013\nNETCALL PLC\n(\"Netcall\", the \"Company\" or the \"Group\")\n \nNetcall's Appointment Management Cycle now helping one in five NHS Acute Trusts and Health Boards save millions\n \nNetcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that following two recent contract wins, one in five of the NHS Acute Trusts and Health Boards in the UK are now implementing applications from Netcall's award winning Appointment Management Cycle (AMC) designed to combat \"Did not attend\" (DNA) rates and manage appointment systems in the healthcare market.\n \nAMC was the first combined application suite to be launched following Netcall's acquisition of Telephonetics in July 2010 and this has recently been augmented with additional business process automation modules from Netcall's Eden solution set. \n \nThe pressure on the NHS continues to grow as it seeks ways to deliver £20bn of efficiency savings over four years to bridge the gap between flat funding and rising demand. This is against a backdrop of rising patient expectations and call for better services. Patient communication is expected to be one of the top three areas of future NHS IT spend according to a recent report from EH Insider.\n \nHigh DNA rates, caused by the public not attending their appointments, are a major drain on healthcare resources and are believed to cost the NHS in the region of £700m a year. Netcall's Appointment Management Cycle suite has been designed specifically to empower Trusts to 'Remind, Rebook and Refill' appointments efficiently. AMC innovatively and cost effectively deals with missed appointments across hospitals and outpatient departments, leading to less cancellations and re-scheduling of appointments; resulting in an enhanced patient experience and significant reduction in associated costs. \n \nThe flexibility of the AMC suite will allow Trusts to expand the applications they use as the benefits of improved patient communication and appointment management are realised. \n \nThe judging panel of Building Better Healthcare Awards, 2012, headed by Roy Lilley, NHS Commentator, commented, \"Appointment Management Cycle seems a simple solution, but it really makes a difference to the patient experi...