Business
Britannia Roll Out
Britannia Roll Out.
About this update from Netcall Plc
[{"type":"text","content":"\n Netcall PLC\n02 October 2007\n\n\n\n NETCALL PLC\n\n ('Netcall' or 'the Company')\n\n Britannia rolls out QueueBuster to Bristol contact centre\n\n\nCambridge, UK - October 2, 2007; Netcall plc (AIM:NET), a leading provider of\ncallback, auto-messaging and contact solutions, today announces leading building\nsociety, Britannia, has rolled out Netcall's hosted QueueBuster service to its\nBristol contact centre, to provide customers with an alternative to waiting in\ntelephone queues during busy periods.\n\nQueueBuster offers customers the option of requesting a callback from the next\navailable agent, rather than waiting on hold.\n\nBritannia's latest roll out follows the successful introduction of QueueBuster\nto its call centre in Leek, Staffordshire in 2006. By helping to take the\npressure off contact centre staff and reducing waiting time for callers,\nQueueBuster has contributed to improved operational performance and customer\nsatisfaction during a period of unprecedented growth for the UK's second largest\nmutual building society.\n\nIn 2006, Britannia acquired 700,000 new customers as a result of its £150m\npurchase of the former Bristol & West savings business and branch network and\nincreased sales of mortgages, personal loans, investment and insurance in an\nimmensely competitive market.\n\nThe expansion of its use of the QueueBuster service to the Bristol contact\ncentre which handles direct sales, as well as savings and investment enquiries,\nmeans Britannia can gear up for further growth by offering all callers an\nalternative to waiting on hold during busy periods.\n\nGerard Hearson, Contact Centre Analyst at Britannia commented:\n\n'While QueueBuster has helped us to reduce abandoned calls and to maintain our\nservice levels during busy periods, the real value of the service has been the\nimproved customer satisfaction that it has helped to deliver. Our customers\nhave given QueueBuster glowing reviews. By extending the service to our Bristol\ncontact centre, we can maintain our commitment to providing an excellent\nexperience for every caller.'\n\nFor further enquiries, please contact:\nNetcall plc Tel. +44 (0) 1480 495300\nHenrik Bang, CEO\n\nEvolution Securities Tel. +44 (0) 20 7071 4300\nRobert Collins / Tim Redfern\n\nICIS Limited Tel. +44 (0) 20 7651 8688\nTom Moriarty / Caroline Evans-Jones\n\n\nAb...