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NRC Health reveals 2023 Pediatric Experience Perspective
Report details new data, trends, and strategies for pediatric healthcare organizations LINCOLN, Neb., April 06, 2023 (GLOBE NEWSWIRE) -- NRC Health, the
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[{"type":"text","content":"Report details new data, trends, and strategies for pediatric healthcare organizations\nLINCOLN, Neb., April 06, 2023 (GLOBE NEWSWIRE) -- NRC Health, the leading partner in building Human Understanding® through personalized healthcare solutions and data-driven insights, today released its 2023 Pediatric Experience Perspective and trends report. The report takes a broad view of the pediatric healthcare experience and highlights how the power of Human Understanding can reframe the fundamentals of pediatric healthcare. Providing excellent care for children, adolescents and their families requires a deep understanding of individual circumstances, needs, and expectations. The lack of three things – emotional support, listening, and time spent with patients – appears to offer a direct path to disappointing patients and families. In fact, NRC Health data shows that nearly 55 percent of parents feel that pediatric hospitals should provide better quality care than any other kind of hospital.1 “Healthcare often feels like a series of transactions,” said Gregory Makoul, Ph.D., MS, Chief Transformation Officer, NRC Health. “Our Pediatric Experience Perspective unveils the power of humanizing care by taking a broad view of experience and addressing what matters to patients, families, and care teams all along the way.” First released to attendees of the NRC Health Pediatric Collaborative, co-hosted by Phoenix Children’s March 28-29, 2023, in Phoenix, AZ, the report captures data and insights from 300,000 consumers, the largest online consumer healthcare-consumer perception study in the U.S., more than 300 healthcare leaders from 98 diverse hospitals and health systems, and 25 million patient experience touchpoints. Additional findings include: Nearly 55 percent of parents feel that pediatric hospitals should provide better quality care than any other kind of hospitalBoth inpatient and outpatient behavioral health volumes have increased markedly since 2020Post-discharge alerts are on the rise - the percentage of children and adolescents needing follow-up after discharge has increased markedly over the last four years, particularly in emergency and outpatient settingsUtilizing hospital websites as first steps to finding appropriate care is up - consumers are using these websites just as they shop for other services: first searching, then readin...