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AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience
Today, at NRC Health’s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare’s most comprehensive experience
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[{"type":"text","content":"\nToday, at NRC Health’s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare’s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey.\n\n\n LINCOLN, Neb.--(BUSINESS WIRE)--\nNRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced a new suite of next-gen AI-enabled products, along with an acquisition and new partnership, today at HUB24.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240822567645/en/Today, at NRC Health’s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare’s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey. (Graphic: Business Wire)\n“Healthcare experiences are human experiences, and the use of technology has often come at the expense of human connections—until now,” said Christophe Louvion, Chief Product and Technology Officer at NRC Health. “All of our next-generation products are powered by NRC Health’s secure, private AI engine Huey, healthcare’s first AI engine and large language model (LLM) trained exclusively on the personalized data that matters most to clinical teams and patients.”\n\n\nHuey™ is built with a moral framework that ensures that the technology closely aligns with human-centric, societal values to deliver compassionate feedback, relevant coaching, and the next best actions to frontline teams, leaders, and clinicians.\n\n\nNRC Health’s holistic healthcare experience management framework breaks down the barriers often created by traditional technology and restores Human Understanding® across the healthcare experience. New AI-powered products include:\n\n\n\nnGage: AI-powered listening that captures unstructured feedback via video, image, and free text, in the natural voice and language of patients, employees, and community members along their journey.\n\n\n\nnQuire: Smart feedback summaries to make meaning out of mountains of data, delivering aggregated feedback in seconds based on actual comments from a customer database.\n\n\n\nnVolve...