Business
Herman Miller Update On Managing The Business Through The Coronavirus (COVID-19) Pandemic
ZEELAND, Mich., March 28, 2020 /PRNewswire/ -- Herman Miller, Inc. (NASDAQ: MLHR) is providing an update on how the COVID-19 pandemic has affected its
About this update from Millerknoll, Inc.
[{"type":"text","content":"ZEELAND, Mich., March 28, 2020 /PRNewswire/ -- Herman Miller, Inc. (NASDAQ: MLHR) is providing an update on how the COVID-19 pandemic has affected its business and operations, and how the company has been developing proactive strategies to manage through this challenging time. \n\"Herman Miller is taking significant steps to keep our employees safe and healthy while ensuring a return to form as a thriving company once this global health crisis has passed. Our strong capital position is an important foundation for our efforts to navigate the path ahead. We are grateful to all our employees for their dedication, and we will continue to respond to this dynamic situation with the health of both our employees and our company top-of-mind,\" said Andi Owen, President and CEO of Herman Miller.\nEmployee Safety and Health\nWhile Herman Miller's manufacturing plant in Dongguan, China, experienced the initial impact of COVID-19, it is now back up and running near full capacity. Lessons learned from that first interaction with the virus led to a number of employee safety measures to contain the spread of COVID-19, including domestic and international travel restrictions, work-from-home practices, extensive cleaning protocols, and ultimately the closure of our showrooms and retail outlets to the public. \nCustomer Focus\nOur customer service, sales, supplier, and dealer teams are working closely with customers to meet current and shifting project demand. Sales teams are meeting with customers remotely via video calls and by leveraging virtual reality to continue the design and specification process that would normally take place in a showroom. Customer service representatives are working remotely to stay connected to customers regarding order status and projected delivery dates. \nManufacturing and OperationsAs a global manufacturer, Herman Miller is responding to shelter-in-place and similar government orders in various locations around the world. \nIn Michigan for example, Governor Gretchen Whitmer's \"Stay Home, Stay Safe\" executive order required all non-essential businesses to close for three weeks until April 13. As Herman Miller serves the health care industry and the federal government, among other critical sectors, the Company anticipates bringing back approximately as much as 30% of its manufacturing employees by next Monday, Marc...